US Technology Consulting_Process Solutions Automation_Senior Appian Consultant_FSO

Senior Appian Consultant – Conversational AI Developer: 

FSO: EY is a leader in serving the global financial services marketplace and the only professional services firm with a separate business unit dedicated to the financial services industry – the Financial Services Organization (FSO). Our focused model and bold ambition have put us at the center of the events that continue to reshape and redefine our industry, working side by side with a range of clients from our most venerable institutions to dynamic new entrants across Banking and Capital Markets, Wealth and Asset Management, Insurance, and Real Estate, Hospitality and Construction. Our purpose is to help build a financial services industry in which financial institutions are trusted and flourish, and the global economy is healthy, growing and secure. If you have a passion for rallying together to solve complex challenges, then come join our dynamic FSO team!

The Opportunity:

Process Solutions and Automation leaders within Ernst & Young’s Financial and Banking services practice provide their clients the world-class solutions to tackle their most important challenges and achieve highest potential and efficiencies in ever changing markets.

We help clients with process automation across enterprise functions and business units leveraging tools and platforms suitable for client requirements and needs.

Specifically, we are seeking a seasoned Senior Conversational AI Engineer with a proven track record in automating client journeys using conversational solutions using Kore.ai, Microsoft BOT framework and Copilot Studio in the financial and banking industry. The ideal candidate will bring a wealth of experience in conversational solutions, a strong command of Python and integration using node.js. Knowledge of Gen AI would be an added advantage. The ideal candidate will bring a wealth of experience in Appian configuration/development, code to function and ability to drag and drop.

In ever changing process automation broader market landscape, recently, the BPM market has consolidated. The leading tools (per analysts’ reports from Gartner, Forrester etc.) are aiming to be recognized as the holistic Automation Platform. Including other intelligent process automation capabilities, they have incorporated capabilities around conversational AI (previously known as Virtual Agents and Chatbots) in their product toolkit and roadmap. The combined skillset of out-of-the-box capabilities of these conversational AI offerings and their seamless integration with the traditional BPM capabilities like workflow and orchestration is key to the said role. 

This will be a full-time opportunity for a suitable candidate with expectation of 50% domestic travel and up to 10% international travel as required.

Responsibilities:

• Design, development and testing of conversational AI solutions, including virtual chatbots, to meet the specific needs of clients in the financial services sector.

• Collaborate with stakeholders to define project scope, objectives, and deliverables, ensuring alignment with client goals and expectations. 

• Design conversational flows, intents, and dialogues that provide intuitive and efficient customer interactions. 
• Configure or develop Appian in a client business environment, understanding use and purpose.
• Write, test, and maintain robust NodeJS, Natural Language Processing, Python code for chatbot applications.

• Implement NLP and machine learning techniques to enhance chatbot understanding and performance.
• Knowledge of using Kore.ai, Microsoft chatbot platforms, and Copilot Studio. 

• Integrate chatbots with existing banking systems and APIs to provide a cohesive user experience .

• Conduct thorough market and technology research to stay abreast of the latest trends and advancements in conversational AI and virtual chatbot technologies. 

• Prepare and deliver thought leadership, compelling presentations and demonstrations to clients, showcasing the value and capabilities of our conversational AI solutions for their business growth.
• Co-ordinate with global teams to support with client delivery.  

Qualifications and Education:

• Bachelor’s or master’s degree in computer science or a related field.
• Overall, 2-7 years of experience with minimum 2 years of experience in conversational solutions development.
• Demonstrated expertise with Kore.ai and Microsoft chatbot platforms, including Copilot Studio.
• Proficient in Python programming and knowledgeable in GenAI code.
• Solid understanding of Natural Language Processing (NLP) and RESTful API integration.
• Experience with deploying chatbots to production and performance monitoring.
• Familiarity with cloud computing and Azure AI Services is highly desirable.
• Kore.ai Developer Certification or Microsoft Certified: Azure AI Engineer Associate is a plus.
• Exceptional problem-solving abilities and meticulous attention to detail.
• Strong written and verbal communication skills.
• Ability to work autonomously and collaboratively in a team environment.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.