SAP - Customer Retail - Senior Manager - Consulting - Open Location

The opportunity

We innovate with SAP to co-create more innovative answers, drawing on our integrated competencies in tax, assurance, transactions and risk, as well as our work in implementing SAP. Together, we help clients provide better outcomes and long-lasting results, from strategy to execution. 

Our objective is to provide clients with a unique business perspective on how to leverage SAP technology to improve their operations.  We are seeking candidates who have experience working with implementing SAP in the retail sector, in one or more of these sub-service lines: Grocery, Convenience Store, Pharmacy, Home Improvement, and other general retail.   From a skills perspective, we are seeking candidates with experience implementing SAP S/4 Retail solutions for the following areas:

• Forecasting and Replenishment

• Merch and Assortment Planning, Buying and Allocation

• Pricing and Promotions Management

• Store Operations: Cust management, inventory management, POS, eComm  

• CAR

On your typical engagement, you will work with the key stakeholders to understand their needs and advise on SAP system capabilities.  You will initiate the requirement gathering, architect solutions, blueprinting, testing, complete the workflow and documentation, as well as the functional design of the solution. Liaise with the stakeholders and technical team to translate needs into business solutions and complete the configurations and/or integrations with SAP and non-SAP systems.    

As a Senior Manager in Technology Business Analysis, you will be at the forefront of evaluating and understanding complex business models, processes, and operations. Your expertise will be pivotal in translating business requirements into technical specifications for our technical teams to develop functional solutions that drive our technology delivery success.

Your key responsibilities

In this role, you will manage and oversee complex processes and projects, ensuring quality and managing risk. You will be accountable for budget management, delivery, and performance of projects aimed at meeting specific objectives. Additionally, you will foster and manage client relationships, contributing to business growth through revenue generation and commercial relationship management. You will also engage in:

• Thought leadership, providing expert insights and tackling complex problems with best practice knowledge.

• Identify sales and new opportunities.

• Participate in client engagements from planning to execution and closure.

• Manage engagement economics with a focus on chargeability and revenue generation.

Skills and attributes for success

To thrive in this role, you will need to demonstrate effective management skills, an understanding of operational and organizational dynamics, and the ability to maintain quality and manage risk.

• Demonstrate in-depth technical capabilities and possess strong business acumen.

• Demonstrate ability to assimilate to new knowledge. 

• Lead and deliver quality SAP projects or workstreams. 

• Consistently deliver quality client services. Monitor progress, manage risk and ensure key stakeholders are kept informed about progress and expected outcomes. 

• Establish relationships with client personnel at appropriate levels. 

• Select appropriate methods and techniques to achieve results.

• Recommend policy changes and establish procedures.

• Exercise significant latitude in setting objectives and determining approaches to assignments.

To qualify for the role, you must have

• A Bachelor's degree (Master's preferred)

• 5-7 years of relevant experience

• A minimum of 3 years of experience working with one or more SAP module

• Strong written and verbal communication, presentation, client service and technical writing skills 

• Experience managing an SAP project or workstream and project-based team members 

• Knowledge of leading practices, benchmarking, peer company environments and prior advisory experience relevant to industry specific finance and technology functions 

• Ability and comfort level researching client inquiries and emerging issues, including regulations, industry practices, and new technologies 

• Application functional design

• System configuration

• Lifecycle development

• Relationship building

• Communication

• Problem-solving

• Negotiation

• A willingness to travel to meet client needs; travel is estimated at 80% 

Ideally, you’ll also have

• Prior consulting industry experience 

• SAP Certification/s 

• Experience with at least one full cycle implementation of your core module 

• Proven ability to manage complex projects and processes

• Strong analytical skills and decision-making capabilities

• Excellent communication and negotiation skills

What we look for

We seek top performers who demonstrate a blend of analytical prowess, creative problem-solving, and the ability to lead with integrity. You should be a strategic thinker with a passion for innovation and a drive to deliver exceptional results.

#FY25SAP

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.