SAP - Customer - Retail Choice - Manager - Consulting - Location OPEN

The opportunity 

EY helps utilities organizations transform their operations through innovative SAP solutions that improve efficiency, enhance customer experiences, and support regulatory compliance. We work with clients across the utility value chain, helping them navigate complex business and technology transformations from strategy through execution.

We are seeking an SAP Retail Choice Manager with deep experience in deregulated utility markets and SAP IS-U. The ideal candidate will have expertise in Retail Choice business processes, customer enrollment and switching, supplier management, market messaging, and utility customer operations.

In this role, you will partner with business and technology stakeholders to design and deliver Retail Choice solutions within large-scale SAP IS-U transformation programs. You will lead functional strategy, solution architecture, process design, and implementation activities while ensuring compliance with market and regulatory requirements.

Your key responsibilities

As a Manager in Technology Analysis, you will play a pivotal role in managing and delivering complex technical initiatives. You will face challenges that require innovative problem-solving and analytical skills, providing you with opportunities to grow and learn in a dynamic environment. Lead workstream delivery and ensure effective management of processes and solutions.

Solution Leadership

• Lead the Retail Choice functional workstream through design, build, testing, and deployment phases.
• Define target operating models and business process transformation strategies for deregulated utility markets.
• Own end-to-end Retail Choice business processes, including:
• Customer enrollment and switching
• Supplier onboarding and termination
• Move-in, move-out, and drop transactions
• Customer lifecycle management
• Market settlement support processes

Solution Design & Architecture

• Lead requirements gathering, fit-gap assessments, and solution workshops.
• Approve functional design documents and ensure alignment with enterprise architecture standards.
• Drive integration design across SAP IS-U and external market systems, including MDMS, EDI gateways, and third-party suppliers.
• Ensure compliance with market rules, regulatory requirements, and transaction processing standards.

Program Delivery

• Manage project deliverables, risks, timelines, and functional team performance.
• Lead cross-functional teams across business, functional, and technical workstreams.
• Oversee testing strategy, including SIT, UAT, market testing, and deployment readiness activities.
• Support data migration, reconciliation, cutover planning, and production readiness.

Stakeholder Management

• Serve as a trusted advisor to client leadership and business stakeholders.
• Facilitate executive steering committee discussions and provide decision support.
• Coordinate with market operators, regulatory bodies, and external vendors as required.

Business Development

• Support proposal development, solution design, and pursuit activities.
• Identify opportunities to expand client relationships and deliver additional value.

Skills and attributes for success

To thrive in this role, you will need a blend of technical and interpersonal skills. Your ability to build relationships and communicate effectively will be crucial in delivering exceptional client service.

• Deep understanding of Retail Choice operations within deregulated utility markets.
• Strong SAP IS-U functional knowledge and business process expertise.
• Proven ability to lead complex transformation initiatives and client-facing engagements.
• Exceptional analytical, problem-solving, and communication skills.
• Ability to build strong stakeholder relationships across business and technology organizations.
• Experience managing project teams and mentoring junior resources.

To qualify for the role, you must have

• A bachelor’s degree.
• 4 to 6 years of SAP IS-U or Utilities industry experience.
• 3+ years leading SAP implementation workstreams or project teams.
• Deep expertise in Retail Choice and deregulated utility market processes.
• Experience leading large-scale utility transformation programs.
• Strong knowledge of:
  • SAP IS-U
  • FI-CA
  • Device Management
  • SAP C4C
  • EDI and IDoc market messaging
  • IDE, IDEX, APE, and MPM frameworks
  • Utility customer operations and billing processes
• Strong written, verbal, presentation and client management skills. 
• Experience managing functional teams and project-based resources.
• Experience developing functional designs and business requirements.
• A flexibility and willingness to travel to meet client needs; travel is estimated at 40-60%.

Ideally, you’ll also have

• Prior consulting experience. 
• SAP Utilities certifications. 
• Experience delivering at least one full lifecycle SAP IS-U implementation.
• Experience leading cross-functional transformation programs.
• Knowledge of utility regulatory frameworks and market operations.
• Experience supporting business development, proposals, and client pursuits.

What we look for

We seek individuals who are not only technically proficient but also possess the qualities of a leader. Top performers are proactive, adaptable, and committed to continuous improvement. They thrive in collaborative environments and are passionate about delivering exceptional results for clients.