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Managed Services - Senior - IT Product Consultant
Job description
Location: Anywhere in Country
At EY, we’re all in to shape your future with confidence.
We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.
Managed Services - Senior Consultant – IT Product Management
Job Summary
As a Senior Consultant within EY’s Managed Services Product Engineering team, you will play a critical role in driving day-to-day delivery, governance, and continuous improvement of large-scale product engineering managed services engagements. Acting as an IT Product and Project Manager, you will support in executing service delivery commitments, managing client-facing initiatives, and ensuring operational excellence across applications and platform services.
This role is ideal for a hands-on consultant with 7+ years of experience in IT delivery, outsourcing, or product/program management, who thrives at the intersection of client engagement, execution discipline, and service optimization.
Key Responsibilities
IT Product & Project Management
- Serve as an IT Product / Project Manager for client-facing initiatives such as product engineering, application enhancements, modernization, automation, or tool adoption.
- Maintain product backlogs, roadmaps, and delivery plans aligned to client priorities and managed services objectives.
- Coordinate Agile, hybrid, or waterfall delivery models depending on engagement needs.
- Drive requirements clarity, acceptance criteria, and successful handoffs into steady-state operations.
Service Delivery & Execution
- Support the end-to-end delivery of managed IT services
- Act as the day-to-day PMO for assigned workstreams, initiatives, or service components within larger engagements.
- Track and manage SLAs, KPIs, milestones, risks, and dependencies, escalating issues proactively to the Senior Manager.
- Ensure delivery activities align with contractual commitments, operating models, and EY quality standards.
Client & Stakeholder Management
- Prepare and deliver status reports, dashboards, and operational reviews.
- Support client governance forums, including weekly/monthly service reviews and transformation checkpoints.
- Collaborate closely with the Engagement Manager to maintain strong client relationships and delivery confidence.
Team Coordination & Collaboration
- Coordinate cross-functional and cross-geography teams, including onshore, offshore, and third-party providers.
- Take the lead on delivery tasks, documentation, and best practices.
- Foster a culture of accountability, collaboration, and continuous improvement within the delivery team.
Continuous Improvement & Transformation Support
- Identify opportunities for process optimization, automation, standardization, and tooling improvements.
- Support transformation initiatives such as cloud adoption, DevOps enablement, ITSM optimization, and AI-assisted operations.
- Contribute to service transition activities, runbook development, and operational readiness.
Qualifications
Required
- Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field.
- 7+ years of experience in Product Management/ Project Management or IT managed services.
- Hands-on experience managing complex IT initiatives in a services or operations-oriented environment.
- Strong understanding of IT service management concepts (ITIL), SLAs, KPIs, and governance models.
- Experience working with global delivery teams and offshore/onshore models.
- Excellent communication, stakeholder management, and execution skills.
Preferred
- Experience in managed services or long-term outsourcing engagements.
- Familiarity with cloud platforms (AWS, Azure, GCP) and enterprise IT environments.
- Experience with ITSM and delivery tools such as ServiceNow, Jira, Azure DevOps, or similar.
- PMP, ITIL, SAFe, Scrum Master, or equivalent certifications.
- Prior experience in consulting or professional services environments.
What We Offer
- Opportunity to work on large-scale, global managed services engagements.
- Exposure to modern IT operating models, cloud, automation, and AI-enabled delivery.
- A collaborative team environment with strong mentorship from senior leadership.
- Clear growth path toward Manager and Senior Manager roles within Managed Services.
- Competitive compensation and benefits.
What we offer you
At EY, we’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more.
- We offer a comprehensive compensation and benefits package where you’ll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $86,500 to $142,700. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $103,700 to $162,100. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options.
- Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year.
- Under our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances. You’ll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
Are you ready to shape your future with confidence? Apply today.
EY accepts applications for this position on an on-going basis.
For those living in California, please click here for additional information.
EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities.
EY | Building a better working world
EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.
Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.
EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.
EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law.
EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1-800-EY-HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY’s Talent Shared Services Team (TSS) or email the TSS at ssc.customersupport@ey.com.
Nearest Major Market: Chicago
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