Project Manager - PAS WKFA - NAT - CNS-PC-Talent - Chennai

As a global leader in assurance, tax, transaction and advisory services, we hire and develop the most passionate people in their field to help build a better working world. This starts with a culture that believes in giving you the training, opportunities and creative freedom. At EY, we don't just focus on who you are now, but who you can become. We believe that it’s your career and ‘It’s yours to build’ which means potential here is limitless and we'll provide you with motivating and fulfilling experiences throughout your career to help you on the path to becoming your best professional self.

The opportunity : 

This WFM Lead will work with leadership to design and deploy a robust, adaptable framework across all the businesses we support. The candiate will lead a team of Workforce Management (WFM) and Performance Sustainability professionals to ensure we build and deploy an effective program now that will be sustainable into the future. Thie incumbent will work with leadership to design and deploy a robust, adaptable framework across all the businesses we support. This Director will lead a team of Workforce Management (WFM) and Performance Sustainability professionals to ensure we build and deploy an effective program now that will be sustainable into the future.

Contract Period : 6-12 months 

Your key responsibilities

• Responsible for strategy, program design, deployment, and maintenance of WFM 
• Drive planning and real-time forecasting.
• Determine performance metrics through available tools.
• Validate historical data for forecasting.
• Provide analysis for staffing efficiencies.
• Ensure resource utilization through forecasting and scheduling.
• Provide clear, consistent and relevant insights to Ops based on system data that will help drive improvements
• Collaborates with Operations and business stakeholders to develop a standard approach to defining process, volumes and competency needs
• Provides a performance coaching structure to Ops on data analysis across programs to ensure the established systems are running properly over time.
• Develops and helps maintain a comprehensive WFM documentation system, including framework documentation, and related policies and procedures.
• Ensures program adherence across all Operations teams in JBS.
• Designs and provides training, coaching, and resources related to the program.
• Designs and delivers on agreed roadmaps for deployments.
• Works collaboratively with Operations and OGO (our central team) to ensure data integrity for WFM metrics
• Effectively leads a team of WFM and Performance Sustainability professionals to ensure best practice is maintained over time.
• Ensure agreed governance is practiced across Operations for reporting and balanced scorecard structures
• Serve as the Subject Matter Expert in WFM for Operations

Experience

• 10-15 years of relevant work experience.
• Bachelors in a related field required; Masters preferred.
• Experience working directly with senior leadership to design and deploy WFM.
• Experience leading large global WFM programs.
• Strong analytical skills to identify trends and performance.
• Facilitation skills with diverse teams.
• Exceptional problem identification and resolution.
• Exceptional written and verbal communication skills
• Proficient in Microsoft Office suite.
• Ability to manage work-related projects and timelines in a dynamic environment.
• Demonstrated ability to lead virtual teams in a global corporate environment.
• Experience managing change while delivering on client expectations.
• Ability to travel and support a global organization

Qualification

MBA in relevant field

Experience

10-15 years

What we look for

People with the ability to work in a collaborative manner to provide services across multiple client departments while following the commercial and legal requirements. You will need a practical approach to solving issues and complex problems with the ability to deliver insightful and practical solutions. We look for people who are agile, curious, mindful and able to sustain postivie energy, while being adaptable and creative in their approach. 

What we offer