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Senior Manager - Business Transformation with Transformation Design and Delivery

Location:  Cape Town
Other locations:  Primary Location Only
Salary: Competitive
Date:  Apr 15, 2024

Job description

Requisition ID:  1422382

Senior Manager – Business Transformation: Transformation Design & Delivery across Public Services, Financial Services and Retail sectors


Are you a growth accelerator? Are you passionate about helping some of the world’s largest and most successful companies achieve purposeful growth?


EY is helping our clients solve difficult problems and achieve their growth ambitions. We believe that our value doesn’t stop at strategy development; we help our clients implement our recommendations to transform the way they do business.


This is an opportunity to bring real meaning to your career by being involved in some of the most important transformative initiatives in our market. It is an opportunity to bring your strategic vision, your entrepreneurial and innovative spirit and your ability to reinvent business to our clients and contribute to building a better working world.

Our Business Transformation team are seeking growth minded and solutions focused people who are passionate about truly making a difference. Based South Africa, you will be working on high-profile engagements, with the brightest and best minds from across EY, finding innovative strategic solutions to some of the most complex and demanding problems.


You will be part of a high performing team committed to helping our biggest clients to define, design and commercialise new products, services, experiences and business models to transform their businesses. This team leads the way in conversations with the clients and the account teams who support them, leading EY’s approach to the market.

The Role Description

As a senior manager in our Business Transformation team, you will work across our Consulting teams to identify, sell, design and lead end-to-end, complex and cross-functional transformation engagements in various sectors.

Your primary focus will be to work with our leading clients and their executive teams to design, define and commercialise new businesses, services, experiences and establish large scale agile transformation programs that drive growth and deliver long term value. You will lead business development, driving discussions with clients and delivering market leading ideas and proposals to clients.

You will design the approach to delivering the engagement, assembling teams to deliver each work stream. You will also manage the relationships with clients and guide the overall delivery of value to clients.

You will manage multiple high performing teams and lead the development of careers of colleagues. You will work closely with the team of partners that lead the Business Transformation competency as well as the Western Cape Consulting leadership.

Your Key Responsibilities

  • Building on the strategy of the client organisation, define the transformation vision, journey and delivery model for implementing transformation products, services, experiences and solutions.
  • Design, reinvent and innovate business models that will create long term value and disrupt markets.
  • Design, establish and operate innovation programs, including agile or lean approaches to developing new innovations in products, service, experiences or business models.
  • Facilitate design thinking workshops and sprints to define transformation solutions and potential roadmaps for implementation.
  • Crystallise and document the thinking of the wider EY and client teams so that ideas and approaches can be crisply and clearly communicated.
  • Lead and manage large scale cross-functional projects and strategic transformations. Define and implement teams that orchestrate the delivery of transformation initiatives at clients.
  • Orchestrate, coordinate and project manage the transformation acceleration process.
  • Enable the implementation of concepts, solutions and systems that have been defined through research, strategy, ideation and innovation.
  • Analyse data and provide recommendations to client executives on strategic initiatives and transformations.
  • Drive business development, build and grow the pipeline. Drive the pursuit process to develop the proposal, approach, planning and commercials whilst ensuring adherence to the quality and risk management processes to protect the reputation of our firm.
  • Build client relationships and establish the team as a trusted advisor in the market place.
  • Convene diverse teams so their time is used productively and creates high value outputs.
  • Collaborate across EY teams and solutions to increase value for our clients, contributing to building a better working world.
  • Coach and develop our junior team members and assist them in crafting a career journey to assist others in achieving their purpose and objectives.

Skills and attributes for success

  • A passion for people — our people are our greatest asset. We need you to be able to lead project teams to bring out the best in our people and help them to develop and grow.
  • Ability to build exceptional client relationships — our clients are at the centre of what we do. Through the delivery of engagements, you will be responsible for managing key client relationships to make sure that we deliver quality and value.
  • Ability to think strategically and to solve complex problems. You will demonstrate strong critical thinking skills focused on developing solutions, creating logical arguments or analysis, assimilating largest amounts to complex information, identifying or anticipating issues or challenges.
  • Ability to communicate, making complex systems and situations simple to understand. You’ll communicate visually, verbally and in written reports.
  • Ability to manage projects –we help our client solve their complex business challenges and then deliver the solution to have a positive impact.
  • Ability to learn new ideas and capabilities rapidly through self–driven learning and research. You’ll need to be able to assimilate new ideas and information rapidly, making sense of the world around you and at clients.
  • Leadership capabilities that accept responsibility, build high performing teams, scale through appropriate delegation and teamwork, share clear direction, gain support and commitment from others, provide feedback openly and learn from feedback from others whilst admitting mistakes in order to learn.
  • Intellectual curiosity and passionate about solving complex problems. We are looking for people who are purpose driven and ask better questions to seek better answers
  • An entrepreneurial and growth-oriented mindset.
  • Enthusiasm and ability to collaborate well in teams. We are looking for inclusive people who value differences and have a real desire to both learn and coach others

Technical Requirements

  • More than 10 years’ experience in strategy, innovation and/or transformation consulting.
  • Bachelor Degree in Engineering, Commerce or Sciences from a reputable tertiary institution
  • Post graduate degree – either a Masters’ or Doctoral degree is preferred
  • Additional certifications to support the skillsets required
  • Experience in one or more of these sectors: Retail, Government & Public Sector and Financial Services

Your career at EY

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.


What we offer


  • Success as defined by you: we’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
  • Build a business and develop teams: an empowering, entrepreneurial working environment in which you will be rapidly building and growing a Business Transformation business that make a real impact in the market. You will inspire, coach and develop other team members to create a high performing business.
  • Continuous learning: personalised career development including coaching, experiences and formal learning so you’ll develop the mindset and skills you’ll need to thrive in the future.
  • Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

EY | Building a better working world

EY exists to build a better working world, helping to create long-term value for clients, people and society and to build trust in the market.

Enabled by data and technology, diverse EY teams in over 150 countries help clients reimagine the future, reframe their strategies, grow, transform and operate. EY teams ask better questions to find new answers for the complex issues facing our world today.


As a global leader in assurance, tax, strategy and transactions and consulting services, we’re focused on building a better working world. That starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better. Whenever you join, however long you stay, the exceptional EY experience lasts a lifetime. And with a commitment to hiring and developing the most passionate people, feedback is an essential part of what we do and this will be forthcoming in order for you to maximize your potential and be part of a dynamic team.

If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.


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