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ServiceNow Technical Consultant - Technology Consulting

Location:  Melbourne
Other locations:  Primary Location Only
Salary: Competitive
Date:  21 Jul 2024

Job description

Requisition ID:  1488210




If we inspire you to do the work you love, will you still call it work?


At EY we believe that whoever you are, your uniqueness helps us stand apart.

We bring together extraordinary people, like you, to build a better working world.


What’s in it for you?


Did you know that EY has the fastest growing ServiceNow Practice with over 100 members in our Oceania practice and over 3200 globally. We are continuing to expand our EY ServiceNow team and are searching for passionate individuals who share our commitment to excellence. Transform your ServiceNow career at EY.

We are currently seeking a ServiceNow Technical Consultant to join our highly professional team. The chosen individual will be tasked with delivering innovative solutions involving ServiceNow and working with clients to understand their business needs, configuring, and enhancing the ServiceNow platform to provide practical solutions.



  • Defining, designing, and implementing ServiceNow solutions and ensuring they are aligned with business requirements.
  • Working closely with clients to build ServiceNow-based business solutions that address their needs.
  • Configuring and enhancing ServiceNow platform using scripts and application capabilities.
  • Providing technical expertise in identifying, evaluating, and developing effective solutions and procedures that meet user requirements.
  • Providing support and troubleshooting for the ServiceNow platform, with an emphasis on user satisfaction, accuracy, and effectiveness.
  • Creating and maintaining system design and end user documentation for all applications in the ServiceNow platform.
  • Conducting user training sessions and creating user guides.
  • Participating in all technical aspects of the ServiceNow program and solution delivery.
  • Perform system and integration testing, ensuring best practices are followed.
  • Ensuring that all implementation work is carried out in accordance with the company policies and industry best practices.
  • Effective upwards management to program lead and executives
  • Contribute to business development activities including written proposals, presales activities, functional demonstrations and presentations


What we’re looking for


Here’s our ‘wish list’ but don’t worry if you don’t tick all the boxes. We’re interested in your strengths, what you want to learn, and how far you want to go.

  • Minimum of 5 years of experience with ServiceNow platform, or minimum 3 years with ServiceNow platform and additional years with similar products
  • Bachelor’s degree in computer science, Information Systems, or a related field.
  • Proven experience with ServiceNow implementation, configuration, development, customization, and integration.
  • Strong understanding of ServiceNow core platform capabilities and data model.
  • Strong understanding of ITIL processes.
  • ServiceNow System Administration certification or other ServiceNow certifications are preferred.
  • Strong interpersonal skills to interact with diverse groups of individuals and build successful relationships at all levels.
  • Strong project management skills including, critical ability to coordinate and balance multiple projects in a time-sensitive environment, under pressure.
  • Excellent communication and presentation skills to effectively explain possible solutions to non-technical and technical stakeholders.
  • Experience with ServiceNow platform capabilities beyond core modules highly desirable
  • Experience with ServiceNow Protected Platform desirable

Please note as this role supports our federal government clients, NV1 security clearance is required.


What we can offer you

Acknowledgement of Country


EY acknowledges the Traditional Owners and Custodians of the lands on which EY offices are located around Australia. We pay our respects to their cultures, and to their Elders — past, present, and emerging. Find out more about our vision for reconciliation at


Apply now… we’re over 9,000 perspectives in Australia and we’re ready to welcome yours.

At EY we take inclusivity seriously, and we’re committed to removing barriers and improving the employment prospects of people with disability or long-term health conditions. We encourage you to share any support and adjustments you need to be your best and participate equitably in our recruitment process. We understand sharing your needs with us can be daunting, so if you have questions before or during your application, we welcome you to get in touch at or +61 3 8650 7788 (option 2). Anything you tell us will be kept completely confidential.


The exceptional EY experience. It’s yours to build.




EY | Building a better working world 


Our preferred applicant will be required to undertake employment screening by EY or our external third-party provider.

Apply now »