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ServiceNow Solution Architect - Technology Consulting

Location:  Canberra
Other locations:  Primary Location Only
Salary: Competitive
Date:  21 Jul 2024

Job description

Requisition ID:  1488234




If we inspire you to do the work you love, will you still call it work?


At EY we believe that whoever you are, your uniqueness helps us stand apart.

We bring together extraordinary people, like you, to build a better working world.


What’s in it for you?


Did you know that EY has the fastest growing ServiceNow Practice with over 100 members in our Oceania practice and over 3200 globally. We are continuing to expand our EY ServiceNow team and are searching for passionate individuals who share our commitment to excellence. Transform your ServiceNow career at EY.

We are currently seeking a ServiceNow Solution Architect. You will be responsible for overseeing the design, development, and implementation of ServiceNow solutions, effectively mapping business needs to technical requirements, and ensuring the scalability and performance of our ServiceNow environment. This position requires a high level of technical expertise, strategic thinking, and the ability to lead conversations and projects.



  • Lead solution design of ServiceNow implementations, demonstrating understanding of the client organisation, enterprise architecture and desired outcomes.
  • Work closely with clients and colleagues to define, design, and implement ServiceNow solutions and ensuring they address business requirements and align with future state.
  • Create system design and detailed technical documentation.
  • Provide technical expertise and leadership in ServiceNow platform architecture, guiding both internal teams and clients.
  • Configure and enhance ServiceNow platform using scripts and platform capabilities
  • Conduct deep-dive technical troubleshooting and issue resolution.
  • Lead and participate in system and integration testing, ensuring best practices are followed.
  • Educate and coach colleagues and users on ServiceNow functionalities and best practices.
  • Ensure that all implementation work is carried out in accordance with the company policies and industry best practices.
  • Effective upwards management to program lead and executives.
  • Contribute to business development activities including written proposals, presales activities, functional demonstrations and presentations.


What we’re looking for


Here’s our ‘wish list’ but don’t worry if you don’t tick all the boxes. We’re interested in your strengths, what you want to learn, and how far you want to go.

  • 10+ years industry experience, experience in technical leadership - leading larger teams,
  • Demonstrated ability to map solutions to address client business issues and problems
  • Bachelor’s degree in Computer Science or a related technical field.
  • Significant experience in ServiceNow development and implementation.
  • Experience in IT soltuion architecture and understanding of enterprise architecture.
  • Strong proficiency with JavaScript, AngularJS, and other ServiceNow supported technologies.
  • Strong understanding of ITIL processes.
  • Exceptional problem-solving capability and ability to think strategically.
  • Excellent interpersonal and communication skills.
  • ServiceNow certifications in System Administrator, Application Developer, Implementation Specialist, or CTA are highly desirable.
  • Experience in strategy, business development, finance and budgeting desirable
  • Experience with ServiceNow Protected Platform desirable


Please note as this role supports our federal government clients, NV1 security clearance is required.


What we can offer you

Acknowledgement of Country


EY acknowledges the Traditional Owners and Custodians of the lands on which EY offices are located around Australia. We pay our respects to their cultures, and to their Elders — past, present, and emerging. Find out more about our vision for reconciliation at


Apply now… we’re over 9,000 perspectives in Australia and we’re ready to welcome yours.

At EY we take inclusivity seriously, and we’re committed to removing barriers and improving the employment prospects of people with disability or long-term health conditions. We encourage you to share any support and adjustments you need to be your best and participate equitably in our recruitment process. We understand sharing your needs with us can be daunting, so if you have questions before or during your application, we welcome you to get in touch at or +61 3 8650 7788 (option 2). Anything you tell us will be kept completely confidential.

The exceptional EY experience. It’s yours to build.



EY | Building a better working world 


Our preferred applicant will be required to undertake employment screening by EY or our external third-party provider.

Apply now »