US Accounts Receivable Collections Supervisor

The opportunity

The Accounts Receivable (AR) Supervisor handles staff management including overseeing, monitoring and coordinating AR team tasks/activities. The AR Supervisor will oversee a group of approximately 10-14 ARCs.  The Supervisor role functions as an AR subject matter expert (SME) and point of contact on escalations and critical AR, to provide guidance and drive direction and consistency, collaboration and overall process improvements.  The position also requires a positive attitude, strong teaming skills, ability to be flexible when assessing situations to ensure best outcomes, as well as willingness to adapt to the changing needs of the business.

Your key responsibilities

• Recruits, hires, and drives the onboarding/trainings for a team of professionals who deliver exceptional customer service and work together to achieve agreed-upon targets and goals.
• Oversees the team’s effectiveness by reviewing AR reporting and following up with team to ensure alignment to the ARC Team Vision of “Mastering the
• Fundamentals”, driving Responsiveness-Accountability-Consistency-Follow Through. Reviews team portfolio for equity and provides guidance on prioritization of critical AR.
• Holds one-on-one coaching sessions, building skills over time through training and development programs, as well as project assignments.
• Continuous review of all AR processes to ensure efficiency and consistency across all business units. Recommends and drives process improvement initiative and implementation. Performs weekly analysis to find material AR as well as On-Account open payments to minimize exposure.  
• Aids in the analysis and preparation of critical AR and Sector/Industry Group focused account collection support.
• Proficiently conducts account analysis in both open and closed payment history to find root causes on some of the complex cash applications.
• Manages employee performance by having meaningful and consistent coaching discussions and completing performance evaluations.
• Organizes and leads core team conference calls monthly to ease effective communication, teaming, and achievement of goals.
• Collaborates with Sr ARC to manage escalations and resolve issues on time.
• Provides guidance to team when preparing correct and complex AR reconciliation spreadsheets as required.
• Reviews account assignments to set up client/account portfolio. Understands and eases complexity with client payment processes.
• Solicits and appropriately responds to feedback from key stakeholders (ASFL) to ensure high quality and customer satisfaction.
• While travel is generally not required on a regular basis certain circumstance may require attending a training session or attend a client meeting in a different location.

Skills and attributes for success

• Possess high level of professionalism and leadership attributes.
• Effective interpersonal and communication skills (verbal and written); able to meet with personnel at all levels, internally and externally, because of strong customer service skills.
• Strong research/analytical/reasoning/decision making skills.
• Proven organizational skills.
• Exceptional customer service orientation
• Strong ability with Microsoft Excel, PowerPoint and Word programs as well as the ability to learn new applications quickly.
• Effective delegation and time management skills
• Ability to articulate situations and make prompt sound business decisions based on judgment and experience.
• Strong teaming abilities as well as demonstration of effective virtual teaming
• Effective multitasking and prioritization skills
• Demonstrate insightful and developmental coaching.

What we look for

• Approximately 5 years as supervisor or team lead with added financial management experience beneficial.
• Bachelor’s degree in finance, accounting or business administration or equivalent years of relevant experience.

What we offer

The EY benefits package is designed to support your physical, emotional, financial, and social wellbeing. Our extensive benefits include comprehensive medical, dental, and prescription drug coverage, as well as mental health benefits, a robust Employee Assistance Program and group savings plans to promote your overall wellbeing. We offer generous time off, including personal days, vacation days, and additional firm-wide holidays, along with the option to purchase extra vacation days. Employees can take advantage of EY's exclusive learning programs tailored just for them. We also provide internal opportunities for career development and advancement, enabling you to grow within the firm. Get involved in meaningful volunteering through EY Ripples and make a positive impact in the community.

Learn about our commitment to DE&I at https://www.ey.com/en_ca/about-us/corporate-responsibility/equity

Are you ready to shape your future with confidence? Apply today.

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Diversity and Inclusion at EY / Inclusiveness at EY 

Diversity and inclusiveness are at the heart of who we are and how we work. We’re committed to fostering an environment where differences are valued, policies and practices are equitable, and our people feel a sense of belonging. We embrace diversity and are committed to combating systemic racism, advancing gender equity and women in leadership, advocating for the 2SLGBTQIA+ community, promoting our neuroinclusion and accessibility initiatives, and are dedicated to amplifying the voices of Indigenous peoples (First Nations, Inuit, and Métis) nationally as we strive towards reconciliation. Our diverse experiences, abilities, backgrounds, and perspectives make our people unique and help guide us. Because when people feel free to be their authentic selves at work, they bring their best and are empowered to build a better working world.