Technology Operations Analyst II, Managed Services Practice, AMS Service Now - Dieppe, New Brunswick

The opportunity

EY Managed Services transforms and manages business capabilities across organizations, converting data into strategic assets and turning challenges into opportunities. Our approach leverages sector‑specific experience, advanced technologies, and trusted insights to deliver long‑term value and measurable outcomes.

As a Technology Operations Analyst II (AMS ServiceNow), you will take on responsibility in delivering stable, high‑performing technology solutions. You will lead troubleshooting efforts, drive process automation, manage technical workstreams, and collaborate closely with stakeholders to ensure seamless delivery across EY’s internal and client‑facing environments.

This job posting relates to an existing vacancy within our organization.

Your key responsibilities

• Develop and maintain software applications or services with increased complexity.
• Implement and configure ServiceNow modules or AMS solutions based on business requirements.
• Utilize scripting languages for automation and process improvement.
• Analyze and resolve intermediate technical issues independently.
• Lead troubleshooting efforts for software defects and system outages.
• Collaborate with cross-functional teams to implement solutions.
• Create comprehensive technical documentation and user guides.
• Facilitate meetings and discussions with clarity.
• Manage small to medium-sized technical projects and ensure timely delivery.
• Coordinate with stakeholders to align project objectives.
• Act as a point of contact for technical inquiries and feedback.
• Utilize advanced tools such as ServiceNow, JIRA, and Splunk.
• Implement automation tools to streamline development and deployment.
• Stay updated on emerging technologies relevant to technical operations.

Skills and attributes for success

• Advanced analytical and problem‑solving abilities.
• Strong communication and facilitation skills.
• Ability to independently manage tasks and mentor junior analysts.
• Comfort working with cross‑functional teams and multiple stakeholders.

To qualify for the role you must have

• Diploma or Bachelor’s degree in Computer Science, Information Technology, Software Engineering, or a related field.
• 3–5 years of experience in technical operations, software development, or IT support.
• Experience with ServiceNow, AMS platforms, or automation tools.
• Proficiency with scripting languages such as Python, PowerShell, or JavaScript.
• Experience managing small to medium‑sized technical projects.

Ideally, you’ll also have

• Professional certifications such as ServiceNow CSA, AWS Developer, or Azure Developer Associate.
• Advanced programming or scripting certifications (Java, Python, PowerShell).
• Experience with JIRA, Splunk, or similar monitoring tools.

What we look for

We look for individuals who take initiative, demonstrate strong technical judgment, and show the ability to lead through influence. If you thrive in collaborative environments and are passionate about improving operational efficiency, this role is an excellent fit.

What we offer

We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. In addition, our Total Rewards package allows you to decide which benefits are right for you and which ones help you create a solid foundation for your future. Our Total Rewards package includes a discretionary bonus program, a comprehensive medical, prescription drug and dental coverage plan, a defined contribution pension plan, a great vacation policy plus firm paid days that allow you to enjoy longer long weekends throughout the year, statutory holidays and paid personal days (based on province of residence), and a range of exciting programs and benefits designed to support your physical, financial and social well-being. Plus, we offer:

• Support and coaching from some of the most engaging colleagues in the industry
• Learning opportunities to develop new skills and progress your career
• The freedom and flexibility to handle your role in a way that’s right for you

EY reports salary ranges in accordance with applicable provincial pay transparency legislation. Individual salaries within the anticipated salary ranges noted below are determined through a wide variety of factors including but not limited to internal equity, education, relevant experience, knowledge, and applicable skill sets.

• Toronto/London/Ottawa/Waterloo/Vancouver/Victoria :$48,000 to $72,000

Are you ready to shape your future with confidence? Apply today.

To help create the best experience during the recruitment process, please describe any accommodations you may need.

Inclusiveness at EY 

Inclusiveness is at the heart of who we are and how we work. We’re committed to fostering an environment where differences are valued, policies and practices are equitable, and our people feel a sense of belonging. We embrace diversity and are committed to combating systemic racism, advancing gender equity and women in leadership, advocating for the 2SLGBTQIA+ community, promoting our neuroinclusion and accessibility initiatives, and are dedicated to amplifying the voices of Indigenous peoples (First Nations, Inuit, and Métis) nationally as we strive towards reconciliation. Our diverse experiences, abilities, backgrounds, and perspectives make our people unique and help guide us. Because when people feel free to be their authentic selves at work, they bring their best and are empowered to build a better working world. 

Learn about our commitment to Inclusiveness at https://www.ey.com/en_ca/about-us/corporate-responsibility/equity

At EY, we use artificial intelligence (AI) tools as one element of our recruitment process to enhance efficiency and improve the candidate experience. While AI supports us in our process, human judgment and decision-making remain integral in our candidate experience. We are committed to the responsible use of AI, and our practices are continuously reviewed and refined to ensure they align with ethical principles and regulatory requirements.

To all recruitment agencies: EY does not accept unsolicited resumes from recruitment agencies. Any resumes submitted without a prior agreement or request from our hiring team will not be considered. EY is not responsible for any fees related to unsolicited resumes.