External Workforce Office Program Coordinator, Senior Associate

The opportunity 
 

The EY Canada EWO Program Coordinator works within the Canada External Workforce Office (EWO) to support the overall management of our external workforce, focusing primarily on the manage & payment portion of their lifecycle. The Program Coordinator coordinates with internal and external stakeholders and contributes to EY’s overall quality and efficiency of external worker engagement by providing timely execution, accurate reporting, and quality monitoring of related activities. As part of a growing team, the Program Coordinator will team closely with various internal enablement functions to manage interrelated processes for a priority support area of the firm. The Program Coordinator is also called upon to assist in delivering services and support relationships across multiple functions within and outside of the EWO.

Your key responsibilities

• Support in-scope aspects of onboarding, compliance, payment processing, and tracking of external workers for an assigned group
• Collect, review, and enable approvals for timesheets and invoices submitted by our vendors and workers
• Track activities related to assigned group in applicable databases and software systems
• Liaise with internal teams and other enablement functions within a large professional services environment
• Serve as an internal subject matter expert on EWO team processes, tools and reporting, and become an internal expert in our use of technology and third party enablement & services
• Manage the reporting for a given area of expertise (bi-monthly reports, ad-hoc requests, etc.) and provide analysis of relevant trends for leadership
• Provide proactive reporting on key lifecycle updates such as days remaining, total spend, and internal compliance adherence
• Manage team mailbox to determine appropriate distribution of department work and triage special requests
• Help identify opportunities for improvement, partner with internal stakeholders and external vendors (and with approval) implement procedural enhancements to processes and tools
• Provide project/program management on department projects
• Manage key relationships across multiple functions within and outside of EWO, managing escalations and approval requests as needed in a matrixed leadership firm
• Support adherence to standard processes and adherence to quality standards for our external worker population

 Additional analytical/decision making responsibilities

• Has in-depth knowledge of the firm’s business, organizational structure, and human resources operations and how this relates to their area and overall EWO operations
• Understands and navigates dependencies with other teams and stakeholders, manages relationships well and partners with leaders to address areas of misalignment
• Uses knowledge and skills to analyze trends, challenge existing processes and makes recommendations to improve processes and/or operational efficiencies related to their area of expertise
• Uses proven judgment in applying policies and procedures
• Demonstrates professionalism, leadership, proven problem solving and analytical skills
• Follows through on commitments and accepts ownership of results
• Performs duties and responsibilities with minimal supervision from department Supervisor in accordance with department(s) policies, procedures and service level agreements
• Exercises a high degree of independence and autonomy, yet works collaboratively with leaders to ensure alignment and consistency
• Communicates with and influences stakeholders and leadership in area of expertise
• Collect, interpret and analyze non-employee data
• Contribute to projects related to system and service rollouts, enhancements, and integrations (ex. requirements gathering, UAT)
• Develops and maintains effective working relationships with stakeholders in and outside of the EWO; supports an environment that promotes effective teamwork and collaboration

Skills and attributes for success

• Understands the expectations of stakeholders and delivers high quality, efficient service exceeding client expectations within department guidelines
• Ability to identify and resolve issues that impact system transactions impacting non-employees
• Basic project management skills (e.g., identify objectives and stakeholders, collect inputs, provide status updates, confirm decisions, manage communications)
• Develop strong knowledge and application of relevant EY practices
• Ability to meet new challenges and changes with an open mind to develop new skills and progress your career
• This role involves interaction with internal and external clients and professionals nationally and globally. Professional competency in the English language is therefore a requirement of this role. Bilingualism in both French and English is considered an asset

To qualify for the role, you must have

• 3-5 years of relevant work experience
• Post-secondary education
• Advanced data and Analytics experience with strong Excel abilities
• Excellent presentation, verbal and written communication skills
• Interacts effectively with others, developing rapport within and outside of the department
• Demonstrates advanced proficiency with firm standard technology including MS Office applications (ex. Excel, Word, Outlook, PowerPoint, SharePoint), Intranet, and other internal applications.
• Strong leadership and coaching skills to strengthen individual and team performance

What we offer

We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. In addition, our Total Rewards package allows you decide which benefits are right for you and which ones help you create a solid foundation for your future. Our Total Rewards package includes a discretionary bonus program,a comprehensive medical, prescription drug and dental coverage, a defined contribution pension plan, a great vacation policy plus firm paid days that allow you to enjoy longer long weekends throughout the year, statutory holidays and paid personal days (based on province of residence), and a range of exciting programs and benefits designed to support your physical, financial and social well-being. Plus, we offer:

• Support and coaching from some of the most engaging colleagues in the industry
• Learning opportuniy
• The freedom and flexibility to handle your role in a way that’s right for you

The salary range for this job in British Columbia is  $62800 to  $94200. Individual salaries within this range are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and work location city.

Diversity and Inclusion at EY 

Diversity and inclusiveness are at the heart of who we are and how we work. We’re committed to fostering an environment where differences are valued, policies and practices are equitable, and our people feel a sense of belonging. We embrace diversity and are committed to combating systemic racism, advancing gender equity and women in leadership, advocating for the 2SLGBTQIA+ community, promoting our neuroinclusion and accessibility initiatives, and are dedicated to amplifying the voices of Indigenous peoples (First Nations, Inuit, and Métis) nationally as we strive towards reconciliation. Our diverse experiences, abilities, backgrounds, and perspectives make our people unique and help guide us. Because when people feel free to be their authentic selves at work, they bring their best and are empowered to build a better working world.