Senior Associate - Business Travel - 11 Months - Cairo

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The Opportunity

To Senior the team while they support the business for all type of Immigration related business travel/ legal entity transfer requirements by constantly monitoring and advising on the visa requirements / travel restrictions across the MENA region to ensure compliance and mitigate risks.

The remit of this role include establishing best practices and implementing processes that drive efficiency, team engagement and create a consistent client experience. Thereby identifying and leading opportunities to streamline and improve workflows, process efficiencies and quality.

Your key responsibilities

Process Mapping and Improvement:

►          Anticipate and provide proactive support / consultation for Inter & Intra MENA Business travel  and legal entity transfer requirements and challenges that may arise.

►          Support with building business travel and legal entity transfer plans and data models to drive strategic planning and forecasting within MENA.

►          Provide consultative support on approved immigration options for alternative travel solutions to meet and exceed the expectations of our clients with ancillary reporting where required.

►          Support key stakeholders in resolving complex and sensitive cases by providing proactive business travel solutions and alternate travel locations due to travel restrictions in consultation with the relevant Immigration team leads across the region.

►          Proactively look for areas of development across the region to help smoothen the business travel process and conduct periodical process reviews.

►          Help develop, maintain and oversee the reporting, data accuracy and delivery.

►          Ensure business processes, policies and procedure are well documented to facilitate team continuity and knowledge transfer.

►          Have an understanding of all legal requirements and local rules and regulations, including implementation of process improvements to meet necessary standards.

►          Work closely with the CBTS Teams to support all kinds of Inter-MENA travel queries and requirements including provding support when conducting travel briefings for all business travellers.

►          Continually work to improve processes and productivity using technology to drive efficiency.

►          Supervise internal legal entity transfer and provide support to team member managing transferring employees

Compliance and Risk Management:

►          Support and adhere to the business travel policies across the MENA region.

►          Ensure teams adherence to compliance and risk management policies and procedures.

►          Support with carrying out regular risk assessments for new business travel requirements and highlight any risks to the management prior to deployment of the teams.

►          Identify areas of risk and develop a mitigation strategy to support immigration related business travel across the region.

►          Keep up to date with changes in the travel world which include but not limited to change in visa & immigration requirements, travel restrictions etc.

Stakeholder Management

►          Keep up to date with the latest Immigration changes in the world of business travel and ensure prompt updates are provided to the management as well as the team. 

►          Ensure that all stakeholders are kept aware of any business travel challenges and changes to processes and procedures

►          Work very closely with the Immigration Team Lead and STC’s to ensure that they are kept abreast with all the latest changes and developments so as to support business development initiatives, where appropriate

►          Escalate any high-risk situations to the MENA Business Travel Lead and ensure that key stakeholders have adequate information to make the right decisions.

►          Build and maintain relationships with key stakeholder by providing consistently high levels of client service.

Skills and attributes for success

►          Excellent written, verbal, and presentation skills, including strong command of English

►          Knowledge of labour and immigration processes and laws in the MENA region

►          Strategic thinking and analytical skills

►          Strong planning and organizational skills; ability to manage multiple priorities simultaneously

►          Advanced MS Office skills

►          Strong team and process management skills

►          Strength of character to force compliance and protect the firm’s interests and minimize risk

►          A bachelor's or post-graduate degree in Human Resource Management or related field.

►          Previous experience working in a global profession services firm.

►          Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization

►          Proven sound judgment and flexibility in balancing multiple project requirements, tight deadlines, and keeping team members and projects moving on schedule.

►          Experience of supervising multi-cultural teams.

What we offer you

At EY, we’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more.

Are you ready to shape your future with confidence? Apply today.

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