Role Purpose

The Manager will lead the design, management, and delivery of change management programs across large-scale transformation initiatives, including organizational transformation, digital transformation,  and technology implementation programs. The role requires managing client relationships, leading consulting teams, driving adoption and behavioral change, and ensuring successful achievement of business outcomes and benefits realization.

Key Responsibilities

Change Strategy & Leadership

1.      Lead the development of enterprise-wide change management strategies aligned with transformation objectives.

2.      Direct change impact assessments and organizational readiness evaluations.

3.      Design integrated change management roadmaps encompassing communications, stakeholder engagement, sponsorship, training, adoption, and resistance management.

4.      Identify strategic change risks and implement mitigation and intervention plans.

5.      Establish change governance structures, success measures, and adoption frameworks.

Client & Stakeholder Management

1.      Manage client relationships, including sponsors and transformation leaders.

2.      Facilitate strategic workshops with leadership teams.

3.      Develop and execute stakeholder engagement strategies for complex transformation initiatives.

4.      Influence key stakeholders to drive alignment, commitment, and change sponsorship.

5.      Support leadership teams in building organizational commitment to transformation objectives.

6.      Act as a trusted advisor to client executives regarding change, transformation, and people-related challenges.

Communication & Engagement

1.      Development and execute comprehensive communication strategies and campaigns.

2.      Ensure communication plans effectively address stakeholder needs and transformation objectives.

3.      Review key communication materials, including executive presentations, leadership messages, newsletters, and change campaigns.

4.      Drive employee engagement initiatives to increase awareness, understanding, and adoption.

5.      Coach client leaders on change communication and employee engagement techniques.

Training, Capability Building & Adoption

1.      Lead learning and capability-building strategies to support transformation programs.

2.      Design training needs assessments and learning journey design.

3.      Ensure development of high-quality learning content and enablement materials.

4.      Monitor readiness and adoption indicators and implement corrective actions where necessary.

5.      Support leadership capability development to sustain organizational change.

Organizational Change Management Delivery

1.      Lead change management programs or workstreams within organizational transformation, digital transformation programs, or ERP implementation programs.

2.      Apply and tailor leading change management methodologies and best practices (Prosci ADKAR, Kotter, Agile Change, etc.).

3.      Ensure alignment between business, people, process, and technology transformation activities.

4.      Drive realization of transformation benefits and outcomes, and workforce adoption metrics.

Project Leadership & Governance

1.      Manage change management workstreams, budgets, resources, and delivery plans.

2.      Lead consulting teams and oversee work quality and deliverables.

3.      Monitor project performance, risks, issues, and dependencies.

4.      Prepare executive dashboards, governance reports, and steering committee materials.

5.      Ensure projects are delivered on time, within scope, and according to quality standards.

6.      Coordinate with PMO, HR, technology, and business workstreams to ensure integrated delivery.

Team Leadership & People Development

1.      Lead, coach, and mentor consultants and senior consultants.

2.      Provide performance feedback, career development guidance, and technical coaching.

3.      Support talent development activities, knowledge sharing, and capability building within the practice.

4.      Foster a collaborative, high-performing team environment.

5.      Contribute to recruiting and onboarding new team members.

Business Development & Practice Growth

1.      Support proposal development, client presentations, and business development activities.

2.      Identify opportunities to expand existing client engagements.

3.      Contribute to practice development initiatives and client solutions.

Qualifications

1.      Bachelor's degree in Business Administration, Human Resources, Organizational Psychology, Management, or a related field.

2.      Master's degree preferred.

3.      Prosci Change Management, APMG Change Management Practitioner, or ACMP certified change management professional certificates preferred.

4.      PMP, Agile, Organizational Design, or other transformation-related certifications are advantageous.

5.      Additional certifications in leadership development, HR transformation, or project management are desirable.

Experience

1.      6 to 10 years of experience in change management in change management focusing on Digital transformation, HR transformation, or ERP implementations. Exposure to AI programs is a plus, or management consulting.

2.      Proven experience leading large-scale business and digital transformation programs.

3.      Demonstrated experience managing client relationships and senior stakeholders.

4.      Experience leading consulting teams and complex workstreams.

5.      Experience working with government, public sector, financial services, telecommunications, energy, or large enterprise clients is highly desirable.

6.      Experience within professional services or management consulting and technology consulting firms is preferred.

7.      Experience working with government, public sector, financial services, or large enterprise clients

Technical Skills

1.      Organizational Change Management within digital transformation and ERP implementation context

2.      Change Strategy Development

3.      Stakeholder Management & Executive Engagement

4.      Culture & Behavior Change

5.      Communication & Engagement Strategy

6.      Learning & Capability Development

7.      Change Readiness & Adoption Measurement

8.      Benefits Realization

9.      Project & Program Management

10.   Data Analysis & Change Analytics

Behavioral Competencies

1.      Strong client relationship management skills.

2.      Strategic thinking and problem-solving.

3.      Ability to influence senior stakeholders.

4.      Exceptional communication and presentation skills.

5.      Team leadership and coaching capability.

6.      Commercial awareness and business acumen.

7.      Results-oriented mindset.

8.      Adaptability and resilience.

9.      Collaboration and relationship building.

Success Measures

1.      Successful delivery of change management workstreams / programs and strategic change management initiatives.

2.      Achievement of adoption, readiness, and business outcome targets.

3.      Positive client feedback and stakeholder satisfaction.

4.      Effective management of project budgets, timelines, and resources.

5.      Development and growth of consulting team members.

6.      Contribution to business development activities.

7.      Development and enhancement of practice methodologies and intellectual property.

8.      Exceptional client relationship management