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Workforce Management - Senior - EY Global Delivery Services

Location:  CABA
Other locations:  Primary Location Only
Salary: Competitive
Date:  Feb 29, 2024

Job description

Requisition ID:  1470070

Managing global workforce in today’s fast changing and highly disrupted environment is becoming increasingly complex.   As member of our WFA practice, you’ll be part of a team that support clients in aligning their HR function with the Organizational plans while keeping employee experience as one of the core considerations.  When you join us, you will gain cross functional, multi industry and a truly global work experience to take your career in the right direction.


The opportunity

We are looking for Senior Consultants with expertise in WFM to join the WFA team. This is a fantastic opportunity to be part of a leading global professional services organisation whilst being instrumental in the growth of the WFA team.


Your key responsibilities

  • Support client projects leveraging deep knowledge and understanding of Time Management, Attendance, Leave Management, Labour Scheduling and other components of Workforce management processes and systems
  • Work on client projects as part of a global distributed team. Ensure quality of all work outputs, timeliness and accuracy of content.
  • Be recognized as a subject matter expert in one or more areas in the Workforce management domain.
  • Participate in full life cycle activities (Discovery, Design, Configuration, Build, Testing, Knowledge Transfer, Migration and Postproduction Support)
  • Support development of thought leadership, collateral, tools, techniques and methodologies to build and enhance Workforce management service offerings within the practice
  • Management and support EY initiatives within the practice
  • Drive effective client communication, cadence and build relations with client and project team counterparts across global locations. Ensure to obtain excellent feedback from the client and global project counterparts


Skills and attributes for success

  • High integrity and commitment to work in a new and challenging environment
  • Ability to manage ambiguity and be proactive
  • Strong communication and presentation skills
  • Cross cultural awareness and sensitivity
  • High energy levels, agility and adaptability
  • Open to travel nationally and internationally for client projects that are approved as per EY and country specific travel advisory guidelines.

To qualify for the role, you must have

  • 6 - 9 years of relevant experience
  • Minimum 2 years of experience in Workforce management (Time management, attendance, scheduling, etc.) and Payroll consulting
  • Master’s degree in HR or similar full time MBA/EMBA
  • Post graduate degree or equivalent with a specialization in Human Resources
  • Experience of working in a consulting environment on global client projects

Ideally, you’ll also have

  • Demonstrated technical proficiencies in payroll; a practical/business driven approach to solving complex global Work Force Management client challenges
  • Strong technical knowledge and experience of end to end Work Force Management process 
  • Analytical abilities and knowledge of Excel, Word and PowerPoint
  • Expertise in process mapping and documentation using Visio and other tools
  • Expertise in creating SOP, process documentation and work instructions
  • Certification in Work Force Management
  • Ability to undertake Work Force Management process review and improvement activities including the identification of process efficiencies and control effectiveness.
  • Exposure to work force transformation programs enabled by technology. Led or been part of a work stream in multi work stream transformation program
  • Involved in policy review, current Work Force Management assessments, vendor selections, designing payroll processes and strategies at global level, global payroll implementation support
  • Hands on experience in payroll automation projects and RPA
  • Experience and working knowledge of one or more global payroll platforms such as ADP (Global View, WorkForce Now), SAP, Workday, Oracle/PeopleSoft products


What we look for

  • Professionals who are independent, self-motivated, proactive, results-oriented and able to provide a high level of customer satisfaction through the delivery of world-class support services. Apart from day-to-day activities, the candidate is expected to be involved in strategic planning to grow the team.
  • Technical experts with commercial acumen, relevant experiences and high degree of enthusiasm to adapt and learn in a fast-moving environment
  • Professionals who are willing to work in an environment of continual professional development, drive to take on new responsibilities and projects and work experiences with clients across geographies


What working at EY offers

At EY, we’re dedicated to helping our clients, from start–ups to Fortune 500 companies — and the work we do with them is as varied as they are.

You get to work with inspiring and meaningful projects. Our focus is education and coaching alongside practical experience to ensure your personal development. We value our employees and you will be able to control your own development with an individual progression plan. You will quickly grow into a responsible role with challenging and stimulating assignments. Moreover, you will be part of an interdisciplinary environment that emphasizes high quality and knowledge exchange. Plus, we offer:

  • Support, coaching and feedback from some of the most engaging colleagues around
  • Opportunities to develop new skills and progress your career
  • The freedom and flexibility to handle your role in a way that’s right for you



About EY


As a global leader in assurance, tax, transaction and advisory services, we’re using the finance products, expertise and systems we’ve developed to build a better working world. That starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better. Whenever you join, however long you stay, the exceptional EY experience lasts a lifetime. And with a commitment to hiring and developing the most passionate people, we’ll make our ambition to be the best employer by 2020 a reality.


If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.

Join us in building a better working world. 


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