Workforce Management Consultant - UKG - Senior - EY Global Delivery Services

People Consulting (PC) - Work Force Management (WFM) – UKG Senior Consultant

At EY, we’re all in to shape your future with confidence.  

We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.​  

Join EY and help to build a better working world.

Managing global workforce in today’s fast changing and highly disrupted environment is becoming increasingly complex. As member of our GDS PC WFM practice, you’ll be part of a team that support clients in aligning their HR function with the Organizational plans while keeping employee experience as one of the core considerations.  When you join us, you will gain cross functional, multi-industry and a truly global work experience to take your career in the right direction.

About Global Delivery Services

Global Delivery Services refers to EY's worldwide network of service delivery centers. The GDS team plays an important role in EY’s strategy by ensuring effective support to EY’s growth agenda.

Our journey started in 2002 with approximately 200 people. Today we stand at 80,000+ professionals in ten locations around the world. We operate in Argentina, China, Hungary, India, Philippines, Poland, Sri Lanka, Mexico, Spain and the United Kingdom.

Client service is focused on providing Consulting, Assurance, Tax, Strategy & Transactions, and Knowledge support to our clients around the world. The teams enable account teams worldwide to provide seamless, high-quality, value-added support, helping deliver exceptional client service.

Enablement Services provides cost-effective, high-skilled, and innovative services to support EY’s global and local enablement teams. Markets, BMC, AWS, Finance and Accounting, Risk Management, Procurement, People Shared Services, IT Service Delivery and IT Global Infrastructure services, are among the services offered by Enablement Services.

Our innovation specialists serve the GDS Client Service and Enablement Services teams, along with Service Lines, Core Business Services and Sectors. The team brings the desired environment, technologies and skilled teams together for facilitation, rapid prototyping and innovative thinking. The competencies offered include analytics, digital, user experience, mobile technology, infrastructure, Microsoft technologies and open innovation.

The opportunity

We are looking for Senior Consultants with expertise in UKG Pro Workforce Management to join the GDS PC team. This is a fantastic opportunity to be part of a leading global professional services organisation whilst being instrumental in the growth of the GDS PC team.

Your key responsibilities

• Support client projects leveraging deep knowledge and understanding of Time Management, Attendance, Leave Management, Forecasting and Labour Scheduling and other components of Workforce management processes and systems
• Work on client projects as part of a global distributed team. Ensure quality of all work outputs, timeliness and accuracy of content.
• Be recognized as a subject matter expert in one or more areas in the Workforce management domain.
• Participate in full life cycle activities (Discovery, Design, Configuration, Build, Testing, Knowledge Transfer, Migration and Postproduction Support)
• Support development of thought leadership, collateral, tools, techniques and methodologies to build and enhance Workforce management service offerings within the practice
• Management and support EY initiatives within the practice
• Drive effective client communication, cadence and build relations with client and project team counterparts across global locations. Ensure to obtain excellent feedback from the client and global project counterparts
• Responsible for decision-making, optimizing processes, resource management, and overseeing team management as needed for task execution
• Accountable for allocating personnel, supervising team members, assigning tasks, ensuring that the team has the necessary tools and support to succeed in their roles and optimizing and evaluating their performance to meet organizational goals

Skills and attributes for success

• High integrity and commitment to work in a new and challenging environment
• Ability to manage ambiguity and be proactive
• Strong communication and presentation skills
• Cross cultural awareness and sensitivity
• High energy levels, agility and adaptability
• Open to travel nationally and internationally for client projects that are approved as per EY and country specific travel advisory guidelines.

To qualify for the role, you must have

• 6 - 9 years of relevant experience
• Minimum 4 years of experience in Workforce management (Time management, attendance, forecasting, scheduling, etc.) and Payroll consulting
• Bachelor’s degree or equivalent
• Experience of working in a consulting environment on global client projects

Ideally, you’ll also have

• Demonstrated technical proficiencies in WFM; a practical/business driven approach to solving complex global Work Force Management client challenges
• Strong technical knowledge and experience of end-to-end Work Force Management process 
• Analytical abilities and knowledge of Excel, Word and PowerPoint
• Expertise in process mapping and documentation using Visio and other tools
• Expertise in creating SOP, process documentation and work instructions
• Ability to undertake Work Force Management process review and improvement activities including the identification of process efficiencies and control effectiveness.
• Exposure to work force transformation programs enabled by technology. Led or been part of a work stream in multi work stream transformation program
• Involved in policy review, current Work Force Management assessments, vendor selections, designing payroll processes and strategies at global level, global payroll implementation support

What we look for

• Professionals who are independent, self-motivated, proactive, results-oriented and able to provide a high level of customer satisfaction through the delivery of world-class support services. Apart from day-to-day activities, the candidate is expected to be involved in strategic planning to grow the team.
• Technical experts with commercial acumen, relevant experiences and high degree of enthusiasm to adapt and learn in a fast-moving environment
• Professionals who are willing to work in an environment of continual professional development, drive to take on new responsibilities and projects and work experiences with clients across geographies

What we offer you

At EY, we’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more. 

Are you ready to shape your future with confidence? Apply today.  

To help create an equitable and inclusive experience during the recruitment process, please inform us as soon as possible about any disability-related adjustments or accommodations you may need.

Our Commitment: As a commitment, we persistently endeavour to embody our values, fulfil our purpose, and champion inclusiveness. Our dedication is to cultivate EY into an environment where diverse perspectives are celebrated, creating a supportive atmosphere for individuals to authentically be themselves and contribute their utmost.

Professional Development: From entry-level employees to senior leaders, we believe in continuous learning. We offer opportunities to build new skills, take on leadership roles, and connect and grow through mentorship.

People and Culture: In our dynamic workplace, diversity, equity, and inclusiveness are ingrained in our culture. We're united by a commitment to create an environment where every individual's differences are valued, practices are equitable, fostering a sense of belonging. Our shared values include integrity, respect, teaming, inclusiveness, energy, enthusiasm, courage to lead, and building relationships based on doing the right thing.

Benefits: Embark on a transformative career journey with us and indulge in a suite of premium benefits, encompassing exclusive health and wellness packages, enticing rewards, and cutting-edge learning opportunities that empower you to continually grow and excel in your professional and personal development.

How to Apply: If you are passionate to join us and are aligned with our commitment to building a better working world, we invite you to apply by completing our user-friendly form with personal and professional information and by providing your consent to data privacy.

Successful candidates advance to a competency-based interview. If mutual interest persists, a job offer awaits.

“We are an equal opportunity employer and are committed to Diversity, Equity & Inclusion”.

EY  |  Building a better working world