Service Delivery Technical Lead

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. 

The Service Delivery Technical Lead (SDTL) plays an integral and wide-ranging role in the delivery of the technology projects and programs across the Businss of EY Technolgoy Portfolio.   This SDTL role will focus on the technical development and oversight of programs and projects in support of (but not always limited to) products utilized by EY Technology to run and deliver our business.

Essential Functions of the Job:

• Understand the relevant functional area of Business of EY Technology, gained through a combination of program delivery / implementation and support.
• Data analysis, application design, application development, including testing and implementation of applications in data warehouse type projects
• Ensure ongoing awareness of the impact of future programs across the functional area and provide input to impact assessments as required.
• Analyze requirements from the business and take appropriate steps to define action plans which are detailed, meaningful, and set expectations appropriately with the business 
• Analyze service performance based on data provided, interpret the data to determine the quality of the service, and validate this against the user perception of the service 
• Determine when it is appropriate to escalate, and use judgment and experience to determine the most effective course of action
• Engage and collaborate with the stakeholders across business and IT, using personal experience and judgement to define tailored approaches to dealing with specific stakeholders, setting expectations appropriately and building trust and confidence
• Ability and flexibility to work in a virtual environment across multiple time zones
• Flexibility to work non-standard hours in supporting global production systems.
• English is required, additional languages a plus.

Knowledge and Skills Requirements:

• Expertize in utilizing SharePoint Online and PowerPlatforms (PowerApps, PowerAutomate, PowerBI) for creating automated workflows between apps and services to synchronize files, get notifications, collect data, create dashboards, reports, and more.
• Scripting experience such as JavaScript, jQuery, Angular, JSOM, REST API
• Knowledge in User experience-UI Front end development –Media Query, CSS, HTML, AjaxStrong
• Knowledge of Microsoft Project Server Online
• Expertise over SQL for managing and manipulating relational databases.
• Expertise in .NET for building a variety of application types using language of choice, without needing to manage infrastructure.
• Knowledge over using SSIS (on premise) for building high performance data integration solutions, including extracting, transforming, and loading (ETL) packages for data warehousing.
• Demonstrated experience in Azure Data Factory for orchestrating and automating the movement and transformation of data from various sources.
• Proficiency in designing and deploying scalable, resilient infrastructure using Azure Cloud services.
• Skilled at creating and managing Workflows to automate and optimize business processes.

Analytical/Decision Making Responsibilities: 

• Monitors and manages program baseline to ensure activities are occurring as planned - scope, budget and schedule – and manages variances
• Proactively identify risks and issues on program - leading team to develop risk management and issues management plans
• Identifies potential points of contention for missed deliverables; creates and implements strategy to mitigate shortfalls in timeline and budget
• Anticipates problems before they occur; defines the problem or risk; identifies possible causes; works with team to identify solutions; selects and implements most appropriate solution
• Develop and manage plans to address program strengths, weaknesses, opportunities and threats
• Analytical skills and problem solving skills needed to manage multiple factors on a program simultaneously
• Demonstrate business analytics to manage and meet sponsor and customer needs

Other Responsibilities:

Act independently to deliver project to schedule, budget and scope; support provided as required and requested, and is self-driven and motivated

Other Requirements:

Flexibility in working hours may be needed to meet project deadlines

Job Requirements:

• Education:
  • A degree in Computer Science or in a related discipline; or equivalent work experience
  • One or more professional certificates to supplement formal education/experience in support of technical skillsets
• Experience:
  • Minimum of 5 years experience in Develpmental experience using the various skills above.
  • 3+ years of delivery with AGILE development methodology
  • Work experience in a professional services industry preferred

Certification Requirements:

• Certification is preferred in SQL, .Net, Azure, and/or any of the other listed technical skillsets 
• SAFE Agile experience

What we offer

As part of this role, you'll work in a highly integrated, global team with the opportunity and tools to grow, develop and drive your career forward. Here, you can combine global opportunity with flexible working. The EY benefits package goes above and beyond too, focusing on your physical, emotional, financial and social well-being. Your recruiter can talk to you about the benefits available in your country. Here’s a snapshot of what we offer:

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

Please apply to this role only through the ‘Apply’ link (not through the local office). Your application will then be routed to the appropriate recruiting team.

The exceptional EY experience. It’s yours to build.

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