Senior Business Analyst - EY Global Delivery Services

Senior Business Analyst

Enterprise Technology provides reliable, secure and resilient technology services and solutions to support over 300,000 EY people. As part of Enterprise Technology, you’ll be at the forefront of enabling innovative technologies including emerging collaboration tools and world-class technology infrastructure.

Our aim is to build an outstanding customer experience with clear investment in innovation, alongside operational excellence that delivers efficient, quality services and solutions. You will work with technologists and business specialists to meet the increasing pace of our business. That means more growth for you, exciting learning opportunities, career choices, and the chance to make a real impact.

The opportunity

RM - Solutions Delivery portfolio is responsible for the end-to-end delivery of programs to develop and maintain Ernst & Young’s internal Risk Management systems. The team is geographically dispersed and comprises of all disciplines required to deliver IT solutions for our customers, including project managers, business analysts, software engineers, and quality assurance & testers. In addition, the function works closely with the Enterprise & Solution Architecture and Infrastructure & Operations teams.

The Solutions Delivery Business analyst facilitates business process improvement via the methodical investigation, analysis, review and documentation of all or part of a business in terms of business functions and processes. They manage the requirements development process through the elicitation, analysis, specification and verification of multiple levels of requirements (business, stakeholder, solution) and support the ongoing management of the requirements. Business analyst creates viable and consumable specifications including acceptance criteria in preparation for the construction and testing of IT solutions.

Your key responsibilities

• Building the foundation for the development effort by capturing the business context - problem, current state, desired future state, objectives, business needs and impacted user groups
• Developing requirements (business, user and software requirements — functional and non-functional) and establishing traceability to the business vision
• Managing the requirements through the project lifecycle by establishing and maintaining agreements between the customer and the project team
• Playing a critical communications role by interacting with user (business domain) and with developers and testing personnel (technical domain)
• Ensuring the requirements are specified in a manner suitable for the intended audience and are understandable, unambiguous and capable of being implemented and tested

• Ability to navigate the IT team and business sponsors through a level of ambiguity including business process change; building organization and structure to requirements to drive out and define detailed requirements in an efficient manner

• Working with the project manager and the business customer(s) to define requirements stakeholders, requirements conflict resolution procedures and the requirements team structure
• Understanding the software development approach being used and defining how the requirements development will be conducted (i.e. elicitation, analysis, specification and validation)

• Proficient requirement meeting facilitator, demonstrated experience in facilitating sessions (10+ people) using techniques to help define scope and requirements during the lifecycle
• Writing and reviewing business, user and non-functional/system level requirements in the form of Use Cases, UML, and other similar structured requirements documentation
• Responsible for ensuring change control and change management procedures are followed within the project team as they relate to requirements

• Understanding the business case and project scope

• Ensuring that quality business analysis standards are met as prescribed by IT Services through the effective implementation or use of approved processes, methodologies and deliverables

Skills and attributes for success

• Flexibility to work off hours to liaise with global stakeholders as necessary
• Business analysis role with personal accountability for delivering and managing requirements to time and cost

• Demonstrated experience writing and reviewing business, user and non-functional/system level requirements
• Comfortable dealing with difficult stakeholders and opinionated developers and architects during facilitated sessions and during the development lifecycle
• Adept at getting sign off of business (functional and supplemental) requirements from user community

• Experience in selecting and executing elicitation techniques such as Interviews, Exploratory Prototypes, Facilitated Workshops, Focus Groups, Observation, User Task Analysis, Documentation Study and Surveys and overall Process Re-engineering

• Experience in managing relationships with senior customer staff

• Experience in working on multiple projects (multi-tasking) at the same time and working with different project managers

• Solid understanding of the following requirements models: Stakeholder Categories, Actor Tables, Glossary, Context Diagram, Data Model, Class Model, Data Dictionary, Event Response Tables, State Diagrams, Business Rules, Decision Tables, Process Maps, Use Cases, and Activity Diagrams

• Excellent written and verbal communication skills – must be able to communicate fluently in English both verbally and in writing

• Strong team working skills across matrixed client, supplier and geographically dispersed virtual teams

To qualify for the role you must have

• 7+ year in a corporate IT environment
• 7+ years’ experience in business analysis or related technical field (application development, deployment/implementation and infrastructure)
• Work experience in a professional services industry, preferred
• Work experience in a global role, preferred