Senior Associate - Operations - EY Global Delivery Services

The Opportunity

We are seeking a Senior Associate with proven expertise in reporting, presentation development, and document management to support our Technology Operations team. This role requires a proactive and detail-oriented professional who thrives in a fast-paced environment and can manage multiple priorities with precision and strategic insight.

As a Senior Associate, you will play a key role in synthesizing data from diverse sources, identifying trends, and delivering actionable insights to senior stakeholders. You will also lead initiatives to resolve complex issues across systems, data, and processes, contributing to both operational efficiency and innovation.

You will work independently and collaboratively across global teams and time zones, demonstrating sound business judgment and leadership. Your ability to coach junior team members and drive continuous improvement will be essential to your success.

Key Responsibilities

• Lead the coordination and execution of high-impact reports, dashboards, and business presentations for internal and external stakeholders.
• Collaborate with cross-functional teams to gather, analyze, and interpret data to inform strategic decisions.
• Develop and maintain knowledge base materials and best practices to enhance operational efficiency.
• Mentor and guide junior team members, fostering a culture of collaboration and continuous learning.
• Identify opportunities for process improvement and innovation within Technology Operations.
• Ensure timely and accurate delivery of recurring and ad hoc reporting requirements.
• Manage vendor relationships and oversee purchase request creation, ensuring compliance and timely execution.
• Maintain and enhance SharePoint page to support team collaboration and knowledge sharing.
• Manage internal communications to ensure consistent messaging and alignment across teams.

To Qualify for the Role, You Must Have

• A bachelor’s degree (master’s preferred) in Business, Information Systems, or a related field.
• At least 2–3 years of relevant experience in operations, reporting, or project coordination.
• Advanced proficiency in Microsoft Excel, PowerPoint, and reporting tools such as Power BI.
• Strong communication and stakeholder management skills, both written and verbal.
• Demonstrated ability to manage multiple projects and deadlines in a dynamic environment.
• Experience working in a cross-cultural, global team environment.

Ideally, You’ll Also Have

• Experience in automation tools (e.g. Power Automate)
• Strong analytical and problem-solving skills with a strategic mindset.
• Familiarity with automation tools or process improvement methodologies (e.g., Lean, Six Sigma).
• High adaptability to new technologies and evolving business needs.
• A proactive approach to identifying risks and implementing solutions.