SAP Partner Programs Lead - EY Global Delivery Services

Job Summary

The GDS SAP Alliance Partner Programs Lead will function out of the GDS Alliances Delivery Center and will be responsible for supporting and enhancing the EY-SAP Alliance relationship and operating model. This strategic role will focus on driving collaboration between EY and SAP, identifying growth opportunities, and ensuring alignment across multiple EY Service Lines, Functions, and Geographies. The leader will establish and maintain globally consistent processes, tools, and governance that facilitate effective partnership and mitigate risks associated with the alliance. The role involves collaborating with solution teams to manage the SAP solutions inventory and executing various short-term or ongoing partner-support initiatives as assigned by the Global SAP Alliance Relationship Director (ARD).

Essential Functions of the Job

•            Own EY’s SAP Alliance Partner Programs, driving adoption and socialization of Partner Programs and roadmap with key stakeholders. Determine partner program requirements and coordinate internal stakeholders and resources to fulfill them, assisting with the overall execution of EY’s SAP Alliance strategy.

•            Support the launch of new programs, incentives, and related governance. Develop and execute an operating model that includes measurable objectives, specific implementation milestones, and execution details to achieve high-impact business results.

•            Coordinate with the Global Ecosystem Investments and Resale teams to actively track and enhance KPIs and report on success metrics of partner programs and incentive programs.

•            Support in creating/updating program guides, incentive guides, and other program documentation as needed.

•            Address internal and external program inquiries.

•            Support in partner program messaging to SAP partner representatives as necessary.

•            Drive adoption and escalation support from various internal and external stakeholders. Establish a close partnering relationship with functional teams and alliance management to ensure alignment and facilitate efficient program execution.

•            Provide input into the design of program enhancements as necessary.

•            Identify needed enhancements and capabilities to help drive local adoption, adherence to global policies, and growth.

•            Support partner program annual and ad-hoc policy updates that incorporate cross-functional input and objectives. Support conversations with senior Alliance Leaders and other Service Line leaders to define program strategy and measurable benefits and KPIs.

•            Collaborate with the SAP Operations Coordinators on managing sales opportunities, including pipeline, forecasting, customer wins, and revenue generated through these partnerships.

•            Leverage the broader partner ecosystem at EY and collaborate across Alliances, with the objective of sharing best practices, transformation, and innovation.

•            Communicate with peers and management on partner plans, key developments, and learning; act as an internal champion.

•            Manage the broader GDS team supporting the SAP Alliance and related activities.

Knowledge and Skill Requirements

•            Deep knowledge of SAP’s business, Go-to-Market motions, Partner Programs and technologies

•            Extensive experience working for a global system integrator (GSI) and/or Big Four firm managing complex partner programs, incentives, and investment programs from top-tier software companies, with a track record of growing partner program participation and maximizing benefits.

•            Proven ability to lead teams to operationalize complex partner program requirements, processes, reporting, compliance, and portal management.

•            Ability to leverage knowledge of programs to advise SAP Alliance team on how to maximize partner program benefits and minimize risks.

•            Ability to build strategy, value propositions, models, and programs with partners.

•            Strong English speaking at negotiation level, with strong influencing and communication skills.

•            Enthusiastic, curious, high-energy individual, team motivator, using a thought leadership approach.

•            Exposure to continuous process improvement and automation initiatives (and technologies), experience with process mapping, process documentation, internal audit preparation, facing audits, etc.

•            Proficiency in MS Excel and PowerPoint; Power BI skills would be an added advantage.

•            Ability to work with senior onshore stakeholders, excellent relationship and stakeholder management skills, with the ability to develop trusted business advisor relationships with onshore stakeholders.

•            Experience with virtual working across multiple geographies, including cultural sensitivity, with a global mindset.

•            Strong problem-solving skills, capable of evaluation, root cause analysis, and mitigation. Good interpersonal skills, analytical thinking, and research capabilities, comfortable interacting across multiple groups and working with various teams towards appropriate solutions or resolutions.

•            Good project management skills – project budgets, execution and tracking, reviews, and strong time management skills, including prioritizing, organizing, and tracking details while meeting a series of aggressive deadlines across multiple projects or assignments with varying completion dates.

•            Knowledge of EY & GDS operations, including organizational structure, operating model, management information systems, independence concepts, etc. (for internal candidates), and Big 4 consultancy exposure with experience in leadership support/strategic environments (for external candidates).

Job Requirements

• University Graduation

• 16+  Years of work experience

• Working hours: Flexible, must be able to flex to allow sufficient overlap with US leaders