Project Manager - EY Global Delivery Services

Program Mercury is a large, multi-year, enterprise-wide process transformation that will replace more than 1400 EY business systems and related processes with an integrated, SAP centric platform that will standardize and harmonize activities throughout the organization and significantly improve how EY manages its business. Program Mercury is a key enabler of EY’s Vision 2020, directly supporting the efforts of a number of transformation initiatives across the Firm by streamlining the application portfolio, reducing operating costs and providing a platform to deliver services more efficiently. 

About the Mercury Support Team (MST)

As an organization jointly owned by the business and IT, the MST is a centralized and global organization which will provide operational support for the delivered Mercury solution and manage and support the Mercury user community. The MST will play an integral role in governance of the Mercury solution and the global template from both a business and IT perspective and will evolve to work closely with the business in enabling the benefit and value to be realized from the investment in Program 

Mercury and to set the future direction and technology road map to support Vision 2020.  

Job Summary

Enhancement Project Manager is responsible for management of multiple functional or technical enhancements like projects on behalf of MST Application Development and Enhancement Services. These will consist of projects, Major and Minor  enhancements, (Monthly predominantly local or small global changes) and Continuous Improvement related Application  Development projects (Quarterly predominantly global template updates).The person in this role will work closely with the  Business (Product Managers) and IT teams (Service Delivery Managers and Vendor teams), in addition to key stakeholders like  Demand Manager, Release Manager, Change Manager, Test Manager and Solution Delivery teams.  

Will work closely with offshore Delivery teams to manage day-to-day work including delivery of analysis, design, build test and deploy, additionally is also responsible for the process deliverables. Will help tailor existing methodologies for smaller Projects (including Enhancements) working with the Core Business Services IT PMO (based on EY and Program Mercury methodologies). The person is also responsible for managing and tracking the development end to end and report the progress, risks, issues, 

performance metrics periodically. Some of the key responsibilities are highlighted below               

Key Responsibilities of the Job:

Responsible for the Project Management, delivery and Governance activities executed by the MST Delivery team responsible for projects and enhancements. 

• Plan and execute Mercury Enhancement / Development / Projects requirements to agreed schedule, budget and scope/requirements 
• Follow the laid down Application Development lifecycle process in addition to the relevant project management processes - i.e. initiate, plan, execute, monitor and control and close, and the supporting processes e.g. scope, cost, time, issue, risk, resource, communication, stakeholder management 
• Monitor and control the work to ensure that the project/developments remains on track and in control 
• Close the project to formalize acceptance of the project outcomes and release project resources 
• Manage RICEFW / Business Requirements List, Interface and coordinate with development team (Vendor and EY), business stakeholders for successful delivery

• Work with cross functional and outside MST teams to ensure alignment to overall business and technology strategies and architectures 
• Work within defined governance processes, publish reports on progress, delays, risks and variances to the approved baseline 
• Manage external contracts and suppliers where required 
• Develop objectives, phasing and content of the project/work stream to deliver on the business case benefits, budget and timescales 
• Understand EY standards, policies and guidelines and manage to the MST objectives 
• Manage risks, issues and change management           

Analytical/Decision Making Responsibilities:  

• Determine when to escalate to management as opposed to following scripted procedures, depending on the seriousness of the anomaly 
• Ability to clearly articulate both problems and proposed solutions, adopt a logical and organized approach to problem resolution 
• Monitor approved baselines (scope, time and cost) to ensure activities are occurring as planned 
• Proactively identify risks and issues on projects –helping team to develop risk management and issue management plans 
• Ability to prioritize personal and team workloads to best meet organizational objectives                 

Experience and Skills Requirements: 

Mandatory 

• Minimum of 8-10 years IT Project Management related experience 
• Approximately 2-4 years of experience in an Project Manager or Development Manager role on SAP Engagement
• Strong SAP delivery experience – At least 1 end to end Implemtation as functional or technical team member or project/ program manager, knowledge in at least one functional / technical area is a must 
• Proven track record in Project Management for large, complex, highly integrated application landscapes with 
• specific knowledge of SAP Integration capabilities, global template, single production instance and a dual path to production 
• English language skills - excellent written and verbal communication 

Expected Skills for this Role 

• Excellent knowledge and understanding of SAP solution Development processes  
• Excellent stakeholder management and communication skills 
• Experience of working within multi-location teams specifically in Onsite-Offshore model 
• Excellent experience in client-facing roles with responsibilities to present and report periodically 
• Experience of managing teams provided by vendors 
• Ability to manage and work across multiple Developments / Projects 
• Ability to comprehend strategic direction not just tactical 
• Ability to deal efficiently with escalations and difficult situations/people under pressure 
• Ability to understand and integrate cultural differences and lead virtual cross-cultural and cross-border teams

Suggested technical certification (Desired) 

• Any SAP Certification (Functional or Technical)
• PMP Certification (Project Manager) 

Supervision responsibilities 

• The incumbent should meet regularly with the process manager and process SMEs to maintain alignment of purpose and direction. Due to the geographical dispersion, this role requires the ability to think quickly and make sounds decisions without constant supervision