Program Improvement Lead - EY Global Delivery Services

Global Lead for Information Security Program Improvement 

Associate Director 

Information Security plays a critical role in the success of EY.  The mission to protect the firm, its reputation, and deliver the highest quality standards of security is a continuous endeavor.  Join a global team of over 1100+ security professionals who collaborate to support the business of EY by protecting the global firm and its client information assets. Our Information Security professionals enable EY to work securely and deliver secure products and services, as well as detect and quickly respond to security events as they happen. Together, the efforts of our dedicated team help protect the EY brand and build client trust. 

Within Information Security we blend risk strategy, digital identity, cyber defense, application security and technology solutions as we consider the entire security lifecycle. You will join a team of hardworking, security-focused individuals dedicated to supporting, protecting and enabling the business through innovative, secure solutions that provide speed to market and business value. 

The opportunity 

Leading a highly effective, mature Global Information Security Program requires a constant focus on continuous improvement. Information Security is a cornerstone of any modern business, and a dedicated Program Improvement team is essential for driving ongoing success. 

The Global Lead for Information Security Program Improvement is responsible for leading a team of professionals focused on enhancing the Information Security Program through service management maturity assessments, process improvement analysis, customer experience measurements, and the planning of strategic initiatives to promote continuous improvement in the Program.   

As the Program Improvement Leader, you will oversee a team of IT Service Management (ITSM) professionals responsible for managing the framework for service management related to EY's security services. This role demands a deep understanding of ITSM best practices, process re-engineering, and effective team leadership. 

Key Experiences and Skills: 

• Strategic Leadership: Set the strategic direction for the Program Improvement team, leveraging your knowledge of information security (IS) to determine the priorities that most benefit IS in terms of needed improvements, how to approach and influence change, and creating recommendations, roadmaps, and strategic plans. 

• Process Optimization: Guide your team in analyzing and optimizing existing security processes to enhance efficiency, effectiveness, and customer satisfaction. 

• Stakeholder Management and Collaboration: Collaborate with key stakeholders to implement new security processes and procedures, ensuring alignment with business and security objectives.  Influencing stakeholders is an instrumental part of this role.  While operational teams mainly implement and follow processes, reviewing the processes, recommending improvements, and collaborating with change is essential to the success of this role. 

• Team Leadership: Oversee the daily operations of the Program Improvement team, fostering a positive and productive work environment. 

• Customer Centricity: Prioritize customer needs and ensure that security processes are user-friendly, efficient, measured, and aligned with the firm's business strategy. 

By effectively leading the Program Improvement team, you will play a pivotal role in ensuring the ongoing success and security of the firm's operations. 

Essential Functions of the Job: 

• Defining and supporting the development of long-term Program Improvement strategy for the Information Security function focusing on service management and process improvement 

• Conducting research and analyses of operational effectiveness, processes, stakeholders to continuously develop improvement plans 

• Conducting research and analyses on emerging approaches to customer satisfaction which will evolve the Information Security Program 

• Work with service owners in Information Security, Enterprise Technology, and Client Technology to understand new directions and technology adoption; work with stakeholders to integrate customer experience goals and process efficiencies 

• Consult with functional technology and business leadership in the analysis of short and long-range business requirements and recommend security strategies, solutions and approaches that anticipate the future impact of evolving business services, technologies, and client security requirements 

• Aligning Information Security goals, processes and resources with the overall strategy of the firm 

• Assessing market trends in security and customer experience 

• Presenting research findings, projections and recommendations for the adoption of new methods of working for Information Security services 

• Planning, implementing and managing proposed recommendations and research projects 

• Monitoring and reporting on projects and their effectiveness to the improvement of the Information Security Program 

• Supporting and guiding senior executive decision-making processes, presenting strategic plans and initiative to senior executive of Information Security 

Analytical/Decision Making Responsibilities:  

Successful professionals are those who can effectively leverage their analytical and decision-making skills to drive innovation, solve problems, and achieve organizational goals.  As the Global Lead for Information Security Program Improvement, you will be expected to: 

• Utilize strategic skills to assist with the development of a long-term vision for Information Security’s direction inclusive of its program improvement, service improvement, process improvement, and integration of security solutions into business objectives 

• Ability to appropriately balance firm security needs with business impact and benefit 

• Ability to recommend and influence advancements in security strategy and objectives 

Knowledge and Skills Requirements: 

The knowledge or skills needed to perform this job are: 

• Excellent management and leadership skills working with highly skilled and motivated senior strategy and research team 

• Stakeholder and relationship management within Information Security and across EY Technology 

• An overall understanding of the business objectives of Business Service Lines and Business Enablement functions (core business services) with an ability to build relationships across EY 

• Managing and facilitating multiple team inputs arriving at the appropriate decision to recommend future state security solutions 

• Leads the development, implementation and maintenance of the global strategy for Information Security program improvement initiatives 

• Maintain, update and continuously evolve the IS service management framework and process improvement framework 

• Builds and maintains appropriate relationships with internal and external parties to ensure awareness and understanding of potential strategic directions that will impact architecture, engineering and operations across EYT 

• A high proficiency in technical and general writing skills in English is required 

Supervision Responsibilities: 

The Global Lead for Information Security Program Improvement will lead a team of security specialists assessing and designing improvement plans for the EY Information Security Program.  These responsibilities include: 

• Manage the day-to-day performance and delivery of the team work products and outcomes 

• Oversee the daily progress of project work assigned to staff members, report status to management, and manage staff performance 

• Evaluate, counsel, mentor and provide feedback on performance of others 

• Plan the training and development of staff to develop their skills and maintain state-of-the-art knowledge in information security specializing in the areas of service and process improvement 

Other Requirements: 

Other position requirements include: 

• Experience leading global and virtual teams 

• Exceptional judgment, tact, and decision-making ability 

• Demonstrate integrity and judgment within a professional environment 

• Flexibility to adjust to multiple demands, shifting priorities, ambiguity, and rapid change 

• Outstanding management, interpersonal, communication, organizational, and decision-making skills 

• Ability to understand and integrate cultural differences and motives and to lead across cultural teams 

• Strong English language skills are required both written and spoken 

• Some travel may be required for leadership meetings, etc. Expected travel at least quarterly 

Job Requirements: 

Education: 

University level Bachelor’s or Masters is required 

Experience: 

A minimum of 15 years working in a professional IT-related setting is required 

10 years minimum working as a subject matter expert in ITIL, Six Sigma, or other process improvement field 

Certification Requirements: 

ITIL or Six Sigma certification is preferred but not required 

CISSP or CISA certification is preferred but not required 

What we offer 

As part of this role, you will work in a highly coordinated, globally diverse team with the opportunity and tools to grow, develop and drive your career forward. Here, you can combine global opportunity with flexible working. The EY benefits package goes above and beyond too, focusing on your physical, emotional, financial and social well-being. Your recruiter can talk to you about the benefits available in your country. Here’s a snapshot of what we offer: 

• Continuous learning: You will develop the mindset and skills to navigate whatever comes next. 

• Success as defined by you: We will provide the tools and flexibility, so you can make a significant impact, your way. 

• Transformative leadership: We will give you the insights, coaching and confidence to be the leader the world needs. 

• Diverse and inclusive culture: You will be accepted for who you are and empowered to use your voice to help others find theirs. 

We ensure that individuals with disabilities are provided reasonable accommodations to participate in the job application or interview process, to perform essential job functions and to receive other benefits and privileges of employment. Please contact us to request accommodations. 

EY is committed to being an inclusive employer, and we are happy to consider flexible working arrangements. We strive to achieve the right balance for our people, enabling us to deliver excellent client service whilst allowing you to build your career without sacrificing your personal priorities. While our client-facing professionals can be required to travel regularly, and at times be based at client sites, our flexible working arrangements can help you to achieve a lifestyle balance. 

If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible. 

Build your legacy with us.  

Apply now.