Product Manager - Meeting Room AV -EY Global Delivery Services

Job Summary:

The Product Manager for Meeting Room AV is responsible for the lifecycle of technologies that enable EY professionals to easily present, share and collaborate in our conference rooms. The portfolio may consist of video conferencing cameras or camera/speaker/microphone bars, room displays or projectors and screens/or and related smaller products that enable meetings.  The role collaborates closely with related deployment and operations teams, in addition to working with preferred vendors and others to identify, select, make ready and support the technologies in the portfolio. 

The role is responsible for the end-to-end experience the products provide, which at a high level includes:

• Identifying business and functional requirements and finding products that may meet those requirements
• Evaluating and testing those products, and selecting the most appropriate solution
• Monitoring and driving adoption of the product
• Driving marketing and sales of the product with EY’s internal customers
• Managing vendors and internal teams that support the product, to ensure optimal service
• Planning and road mapping the future of the visual experience
• Ensuring security compliance for the product
• Driving product innovation in the visual space, and industrialization of new innovations
• Assisting in and planning the portfolio’s financials and TCO

Essential Functions of the Job

The Product Manager will:

• Support the AV & Interactive Technology team in all financial aspects of the products including annual budgeting, invoice checking and signoff
• Create metrics for the total cost of ownership (TCO) for the product to show business value
• Partner with other Product Managers to align roadmaps and optimize the overall user experience in alignment with the Workplace Experience team
• Proactively research and evaluate the feasibility of new technologies that may improve the meeting room experience
• Manage proofs of concept and pilots to prove the value of new capabilities
• Report and understand product utilization and continuously drive for improved adoption
• Prepare business change materials and industrialize the product
• Support the AV & Interactive Technology team in planning, budgeting, initiating and sponsoring the investment portfolio to deliver new product features

Knowledge and Skills Requirements:

• History of working credibly with diverse stakeholders
• Ability to effectively engage and direct engineering teams
• Base level knowledge of Microsoft 365, and common AV devices from Samsung, LG, Poly, Logitech, Jabra, Crestron and other major manufacturers
• Adapts personal communication style to the style of others, develops rapport and stays calm under pressure or when escalating issues
• Strong verbal and written English including the ability to draft effective communications
• Ability to work with people and vendors in a variety of cultures, countries and time zones
• Able to utilize Emotional Intelligence to navigate the interactions and complexities of the business environment and drive leadership performance in oneself and in others
• Proven experience in INTERNAL product management 
• Passionate, committed and determined

Other Requirements:

The role requires periodic early or late meetings to support global stakeholders and to manage escalated issues.  Some minimal travel may be required to support planned activities.

Job Requirements:

Education:

Bachelor in Information Technology or Business Management or equivalent work experience

Experience:

Approximately 5 years of experience in a comparable role.

Certification Requirements:

CTS and PMP strongly desired