OSTS Specialist Associate - EY GDS

OSTS Specialist Associate

Enterprise Technology (ET)

Enterprise Technology delivers reliable, secure, and resilient technology services and solutions to empower over 200,000 GDS EY professionals worldwide. As a vital part of Enterprise Technology, you will be at the forefront of driving innovation through cutting-edge collaboration tools and world-class technology infrastructure.

Our mission is to create exceptional customer experience by investing in innovation and operational excellence, delivering efficient, high-quality services and solutions. Collaborating with technologists and business experts, you will support the rapid pace of our business growth—offering exciting learning opportunities, diverse career paths, and the chance to make a meaningful impact.

The Opportunity

As an On-site Technology Support Specialist within Enterprise Technology, your mission is to empower our customers to achieve their goals and contribute to building a better working world by delivering tailored, high-quality technology support services.

You will provide hands-on technology support to users at local sites or within the country, managing multiple hardware and software technologies in a dynamic, fast-paced environment. Your ability to prioritize tasks and resolve issues efficiently will be key to your success.

Key Responsibilities

• Lead the deployment, installation, configuration, and testing of complex hardware and software solutions for end users.
• Manage provisioning and deprovisioning processes, including setting up technology for new hires and collecting equipment from departing employees.
• Coordinate or perform repairs on end-user hardware and reinstall software to resolve incidents promptly.
• Troubleshoot and resolve incidents related to firm-standard hardware, software, and mobile devices; identify root causes and trends to prevent recurrence.
• Provide after-hours support for escalated issues as needed, working with minimal supervision.
• Execute asset management activities such as procurement, inventory tracking, distribution, and compliance with firm policies.
• Support off-site technology is needed for firm-sponsored events and meetings.
• Assist with IT logistics related to office moves, buildouts, and relocations.
• Act as “remote hands” for other GDS EY Technology teams, including Telecommunications and Hosting.
• Maintain comprehensive knowledge of GDS EY Technology services to effectively address end-user needs.
• Understand the firm’s business and organizational structure to anticipate and resolve technology issues impacting productivity.
• Work under direct supervision with regular guidance and performance monitoring.
• This role requires physical presence in the office.

Skills and Attributes for Success

• Strong analytical skills to diagnose and resolve end-user incidents escalated from the service desk or encountered during walk-up support.
• Ability to prioritize multiple incidents and communicate status and priorities clearly to end users.
• Bachelor’s degree or equivalent professional experience is preferred.

Qualifications

• Exceptional communication, interpersonal, organizational, and time management skills.
• Customer-centric mindset with a commitment to delivering excellent service.
• Ability to collaborate effectively with end users at all levels and IT colleagues.
• Clear and effective communication with supervisors and peers.
• 2 to 4 years of experience in end-user technology support.

What We Offer

Join a globally integrated, diverse team where you will have the tools and opportunities to grow, develop, and advance your career. We combine global reach with flexible working arrangements and a comprehensive benefits package designed to support your physical, emotional, financial, and social well-being.

Benefits vary by country and include:

• Continuous learning to build the skills and mindset needed for future challenges.
• Flexibility and resources to define and achieve success on your terms.
• Transformative leadership development through coaching and insights.
• A diverse and inclusive culture where you are valued for who you are and empowered to help others find their voice.

If you are passionate about technology and customer service and want to be part of a forward-thinking team, we invite you to apply and help us build a better working world.