Listening Consultant Supervising Associate - EY Global Delivery Services

Supervising Associate – Listening Consultant

Role Summary

The Supervising Associate – Listening Consultant (Business Analyst) supports Workforce Insights by generating structured, scalable insights across Workforce Insights client groups, including Service Lines, Industry Groups, Sectors, Offices, and Accounts.

This role focuses on developing reporting, templates, and analysis that enable deeper understanding of employee experience trends and prepare materials to support consultations.

This role participates in client meetings as part of the broader Workforce Insights team but does not independently lead consultations or own client relationships. It serves as a critical enabler of insight generation, reporting consistency, and consultation readiness.

Key Responsibilities

1. Insight Generation & Analysis
   1. Analyze employee listening data (e.g., EYPP, People Pulse) to identify trends, themes, and areas of opportunity across WFI client groups
   2. Move beyond high-level summaries to provide deeper segmentation and nuanced insights (e.g., by level, geography, tenure, or business unit)
   3. Support synthesis of findings into clear, insight-driven narratives that inform action
2. Reporting & Template Development
   1. Develop and maintain standardized PowerPoint templates across WFI client groups (SL, IG, Sector, Office, Account)
   2. Produce consistent, repeatable reports that improve scalability and efficiency
   3. Enhance reporting to enable deeper “double-click” into specific populations and experience drivers
3. Consultation Support & Participation
   1. Prepare data, reporting, and synthesized insights to support Workforce Insights consultations
   2. Participate in client meetings alongside Workforce Insights consultants to support discussion of insights and findings
   3. Support delivery of standardized or lower-complexity readouts
   4. Do not independently lead client sessions or own stakeholder relationships
4. Operational & Delivery Support
   1. Support end-to-end reporting cycles across WFI client groups
   2. Improve turnaround time, consistency, and quality of insights delivery
   3. Partner across the Workforce Insights team to ensure alignment and continuity across SL, IG, Sector, and Account outputs

Key Skills & Experience

• Strong analytics capability with experience interpreting people/survey data and translating insights into actionable narratives
• Proven experience building dashboards, reports, or reusable data templates
• Advanced proficiency in Excel and PowerPoint for analysis and visualization
• Leverage AI-enabled tools (e.g., Microsoft Copilot) to enhance analysis efficiency, generate data-driven hypotheses, and develop compelling visualizations and narratives that accelerate insight generation and reporting quality
• Familiarity with survey platforms (e.g., Qualtrics) and basic Python for data manipulation preferred
• Working knowledge of HR datasets (e.g., people, jobs, skills, org structures, talent KPIs)
• High attention to detail with a focus on data accuracy, quality, and consistency
• Ability to collaborate effectively in team-based and client-facing environments
• Strong written and verbal English communication skills