IdM Service Owner - EY Global Delivery Services

IAM Identity Management Service Owner 

Today’s world is fueled by vast amounts of information. Data is more valuable than ever before. Protecting data and information systems is central to doing business, and everyone in EY Information Security has a critical role to play. Join a global team of over 950 people who collaborate to support the business of EY by protecting EY and client information assets! Our Information Security professionals enable EY to work securely and deliver secure products and services, as well as detect and quickly respond to security events as they happen. Together, the efforts of our dedicated team helps protect the EY brand and build client trust. 

Within Information Security we blend risk strategy, digital identity, cyber defense, application security and technology solutions as we consider the entire security lifecycle. You will join a team of hardworking, security-focused individuals dedicated to supporting, protecting and enabling the business through innovative, secure solutions that provide speed to market and business value. 

The opportunity 

Identity and Access Management (IAM) organization, a part of Information Security which, enables over 400,000 individuals across 140+ countries to access systems and information securely. As a member of the Identity and Access Management (IAM) team this position will contribute towards execution of an IAM roadmap that meets security requirements, including but not limited to security for, a complex Active Directory (AD) environment, hybrid cloud deployment, mobile computing, policy driven security, SSO, identity lifecycle management, and federation focusing on multiple protocols. 

We offer opportunities to develop new skills and progress your career receiving support, coaching and feedback from colleagues around the world. This role will give you an opportunity to work with some of the best talent in the industry! 

This role supports various functions, including analytics and reporting, service reviews, service improvements, service transition, introduction and readiness, and other activities for end-to-end IT Service Management (ITSM) of the Identity Management portfolio. 

Your key responsibilities 

The IAM Identity Management Service Owner partners closely across the Identity Management portfolio to support and manage products including, but not limited to, SailPoint IIQ, Microsoft Identity Management (MIM), Azure Entra ID Connect, and other supporting technologies.  

• Advocate for our internal customers and addresses business challenges  

• Educate stakeholders on the key capabilities available through internal products and services meeting specific security controls 

• Ensure service introduction, transition, and readiness activities are being delivered for new Identity Management products, and work to incorporate into the Service Catalogue 

• Drive early adoption of the products and build relationships to retain engagement throughout the life of the service offering 

• Monitor usage and manage metric reporting demonstrating product effectiveness and value proposition 

• Gather product feedback from stakeholders and vendors for collaboration with Service Owners, Architects, and Engineers on roadmaps 

• Serve as the point of escalation (notification) for major incidents 

• Drive service review discussions providing measurements on usage, performance, and effectiveness of service offerings 

• Lead service improvement and product compliance initiatives for the Identity Management portfolio 

• Own and manage other BAU activities for Identity Management portfolio, such as audit support, documentation, license management, contract reviews, and miscellaneous "mini" projects that arise 

Skills and attributes for success 

• Conceptual knowledge of Identity Management portfolio applications and technologies, as well as operating system platforms including Cloud technologies, to support proper recognition and potential impact of new product or service introductions 

• Experience with developing management reporting and process improvement actions 

• Analytical acumen and solution orientation to provide recommendations to teams and leaders in support of avoiding financial, operational, and security risks to EY and our customers 

• Build and maintain strong relationships across all levels of a matrixed, geographically and culturally dispersed organization 

• Effective communication and analysis skills to break down complex issues, formulate solutions, and influence partners at various levels of the organization, including senior management. 

• Possess knowledge of the Information Technology Infrastructure Library (ITIL) to drive compliance in Incident, Problem, and Change processes and drive as necessary 

• Possess knowledge of IT Service Management (ITSM) 

• Good understanding of project management principles and practices 

To qualify for the role you must have 

• Degree in Computer Science or related discipline, or equivalent work experience 

• 5 - 7 years working within Information Technology in a global firm 

• Experience in project management, service introduction, and service readiness processes 

Ideally, you’ll also have 

• Understanding of Identity Management products and services  

• ITIL v3 or v4 Foundation Certification 

• Knowledge of Agile or Scaled Agile Framework (SAFe)  

What we look for 

Seeking self-motivated, well-organized, and detail-oriented individuals who are interested to engage and progress within a strong and dynamic team environment. Ability to work in a fast paced, rapidly changing environment with superb communication and collaboration skills (excellent written, verbal, and listening skillsets) would be ideal. 

A self-starter, independent-thinker, curious and creative person with ambition to learn and passion for delivering security solutions and services. 

What we offer 

As part of this role, you will work in a highly coordinated, globally diverse team with the opportunity and tools to grow, develop and drive your career forward. Here, you can combine global opportunity with flexible working. The EY benefits package goes above and beyond too, focusing on your physical, emotional, financial and social well-being. Your recruiter can talk to you about the benefits available in your country. Here’s a snapshot of what we offer: 

• Continuous learning: You will develop the mindset and skills to navigate whatever comes next. 

• Success as defined by you: We will provide the tools and flexibility, so you can make a significant impact, your way. 

• Transformative leadership: We will give you the insights, coaching and confidence to be the leader the world needs. 

• Diverse and inclusive culture: You will be accepted for who you are and empowered to use your voice to help others find theirs. 

We ensure that individuals with disabilities are provided reasonable accommodations to participate in the job application or interview process, to perform essential job functions and to receive other benefits and privileges of employment. Please contact us to request accommodations. 

EY is committed to being an inclusive employer, and we are happy to consider flexible working arrangements. We strive to achieve the right balance for our people, enabling us to deliver excellent client service whilst allowing you to build your career without sacrificing your personal priorities. While our client-facing professionals can be required to travel regularly, and at times be based at client sites, our flexible working arrangements can help you to achieve a lifestyle balance. 

If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible. 

Join us in building a better working world.  

Apply now.