Global Tax Quality Communications & Operations - EY Global Delivery Service

Global Tax Quality (GTQ) Communications and Operations – Supervising Associate

Opening paragraph 

Global Tax Quality enables Tax Service Line professionals to serve clients and achieve success in the marketplace by providing practical advice on how to protect the EY brand and reputation by understanding and managing regulatory and professional obligations and mitigating risks inherent in our professional services while providing high quality tax services to our clients. 

The opportunity 

The GTQ Supervising Associate for Communications and Operations enables GTQ to proactively manage how it supports the Tax Service Line of today and the future by supporting publication of impactful communications and handling project management for Global Tax Quality responsibilities and special projects.  

Your key responsibilities 

The role is part of a global team and fully virtual. The core functions of the role are communications and knowledge management, operations and reporting, and a technology-enabled approach for all. The role reports to the Global Tax Quality Strategic Communications, Reporting, and Operations Leader and then to the Global Tax Quality Leader and Global Tax Quality Deputy Leader. 

Communications and Knowledge Management (60%) 

• Promote Tax Quality initiatives and areas of focus by writing initial and subsequent drafts of Tax Quality articles, postcards, and other enablers for both targeted and broad audiences. Monitor consumption of such materials by the business and continually refine communication strategies to progress Tax Quality goals. 

• Provide daily support on PowerPoint slides for various meetings within our Quality community and for Tax, Risk Management, and EY leadership.   

• Provide daily support on managing GTQ content in Discover – executing frequent updates but also supporting the overall strategy for how we present our content, keep it current, and ensure it is meeting the needs of the business and being consumed. 

• Cultivate relationships within EY Knowledge and Risk Management to facilitate appropriate representation of TQ content in Discover. Effectively use Discover-specific search engine optimization so that Tax policy content is findable. 

Operations (40%) 

• Execute Tax Quality logistics including the organization and facilitation of Quality Networks, Global Tax Quality Leadership Group meetings, and other forums in which the Tax Quality members gather and exchange information. Track action items from such calls and meetings. 

• Maintain rosters and templates to facilitate appropriate access to Tax Quality content and drive consistent branding across our operations and communications. 

• Demonstrate interest in new technologies, with a willingness to learn, adopt, and promote to enhance Tax Quality operations. 

• Interface comfortably with executives in Global, Region, and Local Tax Quality.  

• Act as the “engine” of Tax Quality, including project management and related activities as and when requested by Tax Quality Leadership, and proactively connect the dots between various initiatives and points of contact. 

• Quantify and report Tax Quality’s performance and effectiveness across Regions and SSLs through various means including dashboard style presentations, newsletters, and leadership updates. 

Skills and attributes for success 

Skills and experience brought to this role will make a meaningful impact on both the Global Tax Quality function, the broader Tax Quality network, and Tax Service Line professionals. It is a visible role that will be the go-to person for a wide range of issues raised by all ranks of professionals across EY, as well as many functions of EY outside of Tax Quality including Risk Management, Learning, Knowledge, GCO, BMC, GDS, and Executive Leadership. 

To qualify for the role, you must have 

• Ability to consider competing points of view and reach win-win solutions 

• Curiosity and persistence to get to the root cause of issues 

• Superior organizational skills – you will be the one to keep others on track 

• Careful attention to detail 

• Exceptional English writing and editing skills 

• Strong Excel and PowerPoint skills – with demonstrated ability to compile, interpret, communicate, and recommend actions from large amounts of data 

• Flexibility to participate in Teams calls outside of normal business hours in this global role 

Ideally, you’ll also have 

• Strong presentation skills 

• Willingness to stay ahead of the learning curve with new technologies (an early adopter) 

• Ability to tailor communication style and content to a variety of audiences 

• Bachelor’s degree and 5+ years professional work experience 

What we look for 

Top performers will be great listeners and observers, challenge each other to find answers to interesting problems, and will be self-motivated to bring their best to work each day. 

What working at EY offers  

EY is building a better working world. In this role you will contribute to that purpose. Each day will present a new challenge to prioritize and conquer in your mission to enable and protect the business. You will have wide ranging opportunities for growth through continual learning, exposure to EY luminaries, and new experiences as our business and the regulatory environment in which we work evolve. 

About EY 

If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible. Join us in building a better working world!