GTM Content Delivery Junior Support - Senior - EY Global Delivery Services

The Opportunity

Within EY’s Clients & Industries function, the Demand Generation team is responsible for driving dynamic pipeline growth and customer acquisition. This is achieved through meticulously curated experiences, events, content, and activation strategies tailored to our strategic relationships and channels. Our approach is aligned with EY’s brand, market insights, priority initiatives, and client purchasing behaviours—ensuring we foster meaningful customer growth from an industry perspective.

As a GTM Content Delivery Junior Support Specialist at the Senior Associate level, you’ll contribute to the delivery of go-to-market content and curated experiences to support client growth. Working alongside a global team of content design and delivery professionals within the GTM Content Center of Excellence (CoE), you’ll focus on the consistent, timely, and accurate execution of content requests—while building your capabilities in content management, user experience, and emerging technologies such as GenAI.

Key Responsibilities

• Sustain EY’s go-to-market content collection by applying established standards for content quality, relevance, and lifecycle management.
• Assist in executing core content processes such as optimization, publishing, editorial review, sanitization, and curation to maintain consistency, quality and usability.
• Build and maintain simple web experiences for curated content, leveraging defined templates, standards and user-centred design principles
• Support and contribute to content management, content design and content delivery initiatives.
• Use available tools and guidance to enhance usability and contribute to continuous improvement
• Track and document basic performance metrics to support reporting and continuous improvement efforts.
• Contribute to testing and release activities for content management tools and workflows.
• Embrace a culture of learning, inclusion, and collaboration to support your own development and that of the team.

Skills & Attributes

• Basic understanding of EY’s go to market strategy and the role of content in supporting business growth.
• Strong attention to detail and ability to follow established processes and standards.
• Willingness to learn and apply user-centred design principles to improve content usability.
• Effective communication skills, both written and verbal, with the ability to produce clear, professional outputs.
• Proficiency with Microsoft Office suite, GenAI tools (EYQ skills, Copilot etc) and EY’s content management tools (Adobe CMS, Workfront etc), SharePoint and web production technologies (JavaScript, HTML, CSS, JQuery, Python)
• Collaborative mindset with the ability to work effectively in a team environment across geographies.

What We Look For

• Foundational experience in content delivery, publishing, or digital asset management, with a willingness to build deeper expertise.
• Basic familiarity with EY’s content lifecycle and mega processes, with an interest in learning how they support go-to-market strategy.
• Understanding of design and UX principles and how they apply to web content management systems, with a focus on practical application.
• Analytical mindset and a proactive approach to solving problems within defined processes and frameworks.
• Effective collaboration and communication skills, with the ability to work effectively across diverse teams and geographies.
• Curiosity about emerging technologies such as GenAI and their application in content design and delivery.
• Ability to manage tasks across multiple initiatives with guidance and support.
• A proactive, growth-oriented mindset and a desire to build foundational skills in a dynamic, fast-paced environment.

What we offer you  

At EY, we’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. 

Are you ready to shape your future with confidence? Apply today.  

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EY  |  Building a better working world 

EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. 

 Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. 

 EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.