GDS Global Ecosystem Partner Ops Specialist - EY Global Delivery Services

Job Title: GDS Global Ecosystem Partner Operations Specialist

Function: GDS Growth & Innovation

Job Summary

The GDS Global Ecosystem Partner Operations Specialist will operate within the GDS Alliances Shared Services Bureau, working closely with the Global Alliances and Ecosystem Relationships Enablement Leader to support the execution of strategic initiatives at the leadership level. This high-impact and visible role is central to advancing key elements of the global enablement strategy, including preparing for executive meetings, serving as a liaison on behalf of the Enablement Leader, and managing a range of operational and governance tasks critical to ecosystem success. As EY continues to expand its ecosytem of partnerships, this position is designed as a high-trust, high-autonomy role requiring exceptional business acumen, a deep understanding of alliance and ecosystem dynamics, and strong operational rigor. The ideal candidate is a collaborative and structured thinker, adept at navigating ambiguity in a global matrix. Must bring a global mindset, a proactive approach to problem-solving and a passion for advancing EY’s Global Ecosystem vision.

Essential Functions of the Job

• Strategic Support & Leadership Alignment
• Work closely with the Global Alliances Enablement Leader helping to effectively communicate strategy and translate vision into action.
• Facilitate leadership decision-making by preparing strategic insights, scenario analysis and executive briefings.
• Support activities around the annual planning cycle, including strategy refreshes, business reviews
• Program Management & Operational Execution
• Drive execution of key initiatives and manage a portfolio of enablement programs that support Partner Operations globally.
• Execute support tasks around operations management which include budget management, resource planning, KPI tracking, and internal governance.
• Lead or support major workstreams related to alliance planning, governance, and reporting.
• Executive Communications & Reporting
• Prepare executive-level presentations, reports, dashboards, and talking points for internal and external stakeholders, including EY Global leadership, member firm leaders, and alliance executives.
• Drive the cadence of leadership team meetings, QBRs, steering committees, and program status reviews.
• Collaborate with alliance leaders, industry sector leads, regional teams, marketing, learning & development, and delivery functions to align key initiatives and resources.
• Identify and remove roadblocks to collaboration, and facilitate information flow between teams
• Governance & Perfomance management
• Support design and implementation of governance frameworks for alliance enablementvement of enablement strategies.

Other Responsibilities

• Drive process improvements and create more efficient ways of working by deep diving into different functional areas and collaborating with onshore and GDS enablement function leads
• Create process documentation, including interviewing onshore and GDS enablement team members to refresh or develop process documentation, overviews, and best practices
• Develop user-friendly guidance for business teams and other stakeholders by converting complex processes and requirements into easy-to-understand and intuitive communications/overviews/videos
• Partner with the onshore and GDS Ecosystem Enablement contacts on strategic projects and special initiatives as and when required by the Global Alliances Enablement Leader

Knowledge and Skill Requirements

• Professional Services / Consulting Environment
• Knowledge of how EY operates as a multi-member firm network and the nuances of navigating a global matrix organization.
• Understanding of partner-driven growth strategies and global delivery models in a professional services context.
• Familiarity with client lifecycle processes and how alliances are embedded into client engagements.

Strategic Planning & Execution

• Knowledge of corporate strategy frameworks, OKR/KPI development, and performance tracking tools.
• Experience supporting strategic planning cycles, transformation programs, or go-to-market initiatives.

Business Operations & Governance

• Strong grasp of operational governance, reporting cadences, budget tracking, and project/program management standards.
• Familiarity with global coordination mechanisms, shared services models, and business performance dashboards.

Change Management & Communications

• Understanding of organizational change frameworks and enablement practices.
• Knowledge of how to build messaging, storytelling, and executive communications that resonate with senior internal and external stakeholders.

Executive Communication & Presence

• Ability to communicate complex ideas clearly, concisely, and diplomatically with senior leaders, alliance executives, and global teams.
• Skilled at crafting executive-level presentations, briefing materials, and stakeholder communications.

Strategic Thinking & Problem Solving

• Strong strategic thinking and structured problem-solving skills; ability to anticipate challenges and develop proactive solutions.
• Capacity to connect high-level vision with tactical execution, using sound business judgment.

Project & Program Management

• Excellent planning and organizational skills; ability to manage multiple concurrent project workstreams in a high-paced environment.
• Proficiency in tools like MS Project, PowerPoint, Excel and Power BI for project tracking and reporting.

Influence Without Authority

• Proven ability to lead cross-functional collaboration and drive outcomes in a matrixed environment without direct line authority.
• Skilled at stakeholder alignment, consensus building, and navigating complex organizational dynamics.

Operational Excellence

• Ability to set up and continuously improve scalable processes, governance frameworks, and tracking mechanisms.
• Strong attention to detail and commitment to delivering high-quality, error-free work under tight deadlines.

Global & Cultural Agility

• Experience working across time zones, cultures, and business units, with the flexibility to operate in a virtual, distributed environment with a global mindset
• Sensitivity to cultural nuances and ability to adapt communication and leadership style accordingly.

Other Requirements

• The ability to leverage the power of Gen-AI and smart tools like Microsoft CoPilot for day to day work
• Strong English speaking at negotiation level, strong influencing and communication skills
• Enthusiastic, curious, high-energy individual, team motivator, uses a thought leadership approach
• Exposure to continuous process improvement and automation initiatives (and technologies), experience with process mapping, process documentation, internal audit preparation, facing audits, etc.
• Ability to work with senior onshore stakeholders, excellent relationship and stakeholder management skills, should have the ability to develop trusted business advisor relationships with onshore stakeholders especially in a shared services environment
• Knowledge of EY & GDS operations, including org structure, operating model, management information systems, independence concepts, etc. (for internal candidates), Big 4 consultancy exposure with experience in leadership support/strategic environment (for external candidates)

Key Qualifiers for the role

MBA or equivalent

Having any of the following certification (or learning for internal EY candidates), would be an added advantage:

For external candidates: Strategic Execution - PMP, PgMP, CSMP, INSEAD Strategy Certificate. Operations & Governance -  Lean Six Sigma, COBIT, PMI-ACP. Ecosystem & Alliances -  CSAP, Ecosystem Partner Accreditations

For internal candidates: Strategic Execution - PMP, PgMP, CSMP, INSEAD Strategy Certificate. Operations & Governance -  Lean Six Sigma, COBIT, PMI-ACP. Badges that are relevant to the Alliances & Ecosystem Relationship Business

Experience

16+  Years of work experience

Working Hours: US West Coast Workday (Pacific Time)