Accounts Operations Specialist - Manager - PE - EY Global Delivery Services

The opportunity

Our purpose, at EY, is building a better working world. The Operations and Reporting within EY GDS is a dynamic and multi-offering function consisting of more than 300 employees across India, the Philippines, Argentina, and Poland with six global support centers. We provide operational excellence through methodologies and tools to build sustainable processes and practices. With functions such as global and regional operations, go-to-market enablers and business enablement, the Operations and Reporting continually supports EY’s growth endeavors. Our work aims to help reinforce our purpose of building a better working world for our people, our customers, and communities.

As an Account Operations Specialist - Manager you will provide your strategic voice and perspective to elevate ideas, streamline, simplify, and improve business impact and efficiency. This position will deliver against the full end-to-end Operations and Reporting value chain including content, community and culture activities. Your core function will be the primary domain focus, and you will be expected to engage in cross domain and transformation programs to support EY’s growth and profitability. You will deliver on our promises to our stakeholders, and in so doing, play a critical role in building a better working world for our people, our clients and our communities.

Your key responsibilities

• Expected to champion and lead the Account Operations program
• Responsible to help build, mentor and retain a high impact Account Operations team
• Drive effective relationships with senior regional stakeholders and embedding Market’s priorities into the processes/practices of their organization
• Collaborate actively with Account Activation team, Internal and Regional stakeholders in the strategic planning, from conceptual design, need assessments through to the deployment of strategies.
• Formulate strategies to enhance the delivery model, plan capacity, and define workflows for the team
• Facilitate workshops and brainstorming sessions with stakeholders and internal business groups to co-create solutions and drive process enhancements and strategic initiatives.
• Oversee the development of key performance indicators (KPIs) to measure the effectiveness of the team and the impact of key initiatives, ensuring alignment with broader organizational objectives.
• Liaise with support functions like HR, L&D, Finance etc. to adapt departmental plans and priorities to address business and operational challenges
• Help build and drive the learning & development agenda and provide strategic guidance and technical leadership to Account Operations Specialists
• Work along with the stakeholders in the execution of essential projects that are critical to business, handling sensitive information with meticulous care and strict confidentiality.
• Analyse stakeholder feedback to pinpoint opportunities for enhancement and implement corrective action plans to steer continuous improvement efforts
• Establish and maintain robust governance structures, as well as manage the operational and routine activities necessary for the smooth functioning of the team.
• Contribute recommendations for process optimization, identifying opportunities for increased efficiency and effectiveness.
• Champion the development of streamlined processes, automation, and standardization to optimize team workflows and daily operational tasks.
• Design, refine, and manage collaborative tools and platforms that support efficient and effective operations, fostering a culture of seamless teamwork and communication.

Skills and attributes for success

• Proven ability to work in and lead high performing teams and a team player
• Consultative Approach: Utilize effective questioning to identify needs and propose tailored solutions.
• Project Management: Expertise in crafting and steering project plans, overcoming obstacles to meet objectives.
• Strategic Presentation & Analysis: Skilled in creating presentations and leveraging insights for strategic business growth.
• Networking: Forge strategic relationships across functions, sharing insights to advance account objectives.
• Entrepreneurial Drive: Take ownership, innovate, and pursue opportunities for significant business impact.
• Decisive Decision-Making: Confident in making informed decisions that guide and benefit the team.
• Empowerment and Development: Invests in the growth of team members, empowering them to excel and innovate.
• Analytical: Ability to analyze complex or unusual problems and able to deliver insightful and pragmatic solutions
• Emotional Intelligence: Recognize diverse work styles and adapt engagement methods accordingly.
• Effective Communication: Excel in clear communication at all organizational levels, with a global perspective.

To qualify for the role, you must have

Educational qualification

Post-graduate in Operations, Business Administration / Management, Marketing

Experience

• 10+ years of work experience
• Exposure with Big 4 or leading consulting firms is a plus
• Proven ability to manage complex processes and projects at a global level
• Agile program management experience
• Experience in professional services or similar industries
• Must have worked in one or more areas listed below:
  • Operations Management & Excellence
  • Project & Program Management
  • Process Design & Improvement
  • Client Services & Relationship Management
  • C-Suite & Leadership Enablement

Tools & Technologies

• MS Office — demonstrated expert level experience in MS Office (Word, Excel and PowerPoint)
• Knowledge of using data visualization tools like Power BI, Tableau
• Knowledge of Project Management concepts and tools is desirable.
• Knowledge of Factiva, OneSource, DNB Hoovers, RelSci, BoardEx, LinkedIn, Capital IQ
• SharePoint

Number of interviews rounds and types

• HR Interview
• Technical Assessment
• Hiring Manager interaction

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success, as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

About EY

EY | Building a better working world

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers to the complex issues facing our world today.

If you can demonstrate that you meet the criteria above, please contact us as soon as possible.

The exceptional EY experience. It’s yours to build.