Accounting Staff - EY Global Delivery Services

Job purpose

This role ensures accurate, timely, and digitally enabled O2C delivery that improves client satisfaction, reduces rework, and strengthens process reliability. The position supports the shift toward a future-ready, analytics-driven workforce by leveraging automation, resolving exceptions quickly, and maintaining strong control adherence across the O2C value chain.

Role Goals (Outcome Focused)

1. Deliver high-quality outcomes

• Achieve error-free and timely processing across supported O2C activities.
• Reduce manual effort and rework by adopting digital tools and standardized practices.

2. Strengthen client experience

• Improve responsiveness, clarity, and issue resolution speed, contributing to higher client satisfaction.
• Ensure consistent, predictable service aligned with SLAs and quality benchmarks.

3. Enable digital and analytics maturity

• Use automation, AI, and analytics to minimize exceptions and support touchless processing.
• Contribute to pilots and process enhancements that modernize O2C operations.

4. Support control and compliance integrity

• Maintain strong adherence to internal controls, audit requirements, and reporting standards.
• Help create a more stable, compliant, and reliable service environment.

5. Contribute to continuous improvement

• Identify improvement opportunities that enhance accuracy, efficiency, and customer experience.
• Support knowledge sharing, documentation, and transition activities to build workforce stability.

Key Responsibilities

• Perform accurate and timely processing of:
  • Customer Master Data Management
  • Sales Order Processing
  • Customer Invoicing
  • AR Collections
  • Cash Application
• Validate remittance data and ensure accurate application of receipts, deductions, and adjustments in ERP systems (e.g., Business Central, SAP, D365). 
• Support billing accuracy, revenue recognition compliance, and customer communication for dispute resolution.
• Update trackers and dashboards to report progress, status, and KPIs for multi-country engagements.
• Ensure compliance with internal controls, SOX requirements, and statutory audit guidelines.
• Provide timely and comprehensive answers to clients’ queries

Digital & Analytical Enablement

• Leverage AI-assisted reconciliation tools, automation agents, and Power BI dashboards for error reduction and faster turnaround.
• Perform basic data validations and reconciliations using digital platforms and analytics tools.
• Identify automation or process improvement opportunities to drive touchless processing and enhance customer experience.
• Participate in process digitalization initiatives such as remittance OCR, automated matching, and exception prediction. Very good work organization, initiative and commitment
• Ability to work independently with minimal supervision
• Must be motivated, self-starter with excellent interpersonal skills
• Exposure to customer credit management or dispute handling is a plus
• Understanding of SOX controls and audit compliance
• Experience in transition/migration projects is an added advantage

Collaboration & Governance

• Liaise with internal finance, operations, and client teams to ensure smooth O2C process flow and query resolution.
• Support process transition and documentation aligned to standardized templates and process SOPs.
• Escalate delays or exceptions promptly to ensure adherence to SLAs and service quality metrics.

Functional & Technical Skills

• Strong foundational understanding of the Order to Cash lifecycle, with exposure in at least one of the areas:

• Customer Master Data 
• Sales Order Entry & Fulfilment
• Billing & Invoicing
• Collections & Dunning
• Cash Application

• Familiarity with process transition and documentation standards.
• Basic accounting knowledge, including revenue recognition, reconciliations, and posting logic.
• Working knowledge of ERP platforms such as Business Central, D365, SAP, or Ariba.
• Strong Excel and data analytics proficiency (pivot tables, lookups, formula automation).
• Understanding of SOX controls, audit compliance, and internal reporting mechanisms.
• Awareness of automation and AI tools (e.g., Power Automate, Power BI, Ai Agents, UiPath) preferred.

Future-Ready & Behavioural Competencies

• Digital Fluency: Ability to operate in a technology-enabled environment, using data visualization and automation tools.
• Analytical Mindset: Data-driven approach to problem solving, reconciliation, and exception handling.
• Agility: Flexible and adaptive in managing process changes, transition tasks, and cross-domain learning.
• Collaboration: Works effectively within a global virtual team structure.
• Continuous Improvement: Contributes ideas for efficiency, automation, and standardization in service delivery.

Performance Metrics / KPIs

• Accuracy and timeliness of processing
• Compliance with SLAs and quality benchmarks
• Automation adoption and exception reduction
• Adherence to audit and control standards
• Contribution to process improvement initiatives

Qualifications & Experience

• Education: B. Com / M. Com / Pursuing ACCA / CA Intermediate
• Experience: 1 – 5 years of relevant accounting or finance process experience, preferably in Order to Cash or Accounts Receivable
• Exposure to transition/migration projects and multi-country delivery is an added advantage.