Tax Services Manager - Financial Services - Fiduciary Trust Tax Services

This position could be located in NY, PA.

EY is the only professional services firm with a separate business unit (“FSO”) that is dedicated to the financial services marketplace. Our FSO teams have been at the forefront of every event that has reshaped and redefined the financial services industry.  If you have a passion for rallying together to solve the most complex challenges in the financial services industry, come join our dynamic FSO team!

Our FSO Tax and EY EDGE practice is made up of a team of professionals providing dedicated tax technical services to both US and global clients. EDGE stands for Exceptional Delivery and Growth Engine because this team operates in a technical environment with deep process and service delivery experience that distinguishes EY in the marketplace.

The opportunity

When you join EY EDGE, you’ll be at the heart of EY’s critical mission to build a better working world by applying your knowledge, skills and experience in assisting clients in meeting their business objectives. You will learn, grow and contribute — building new relationships and discovering the satisfaction that comes with producing high-quality, valued work and advice.

Your key responsibilities

You’re likely to spend your time on a diverse array of projects, responsibilities and tasks, supporting client engagements by participating in day-to-day interactions with team members, providing a quality work product and driving delivery of services to meet deadlines. You will serve as a trusted advisor and role model for our people across multiple teams, research tax law issues, provide advice and assistance to help clients understand risks and potential needs for additional tax advisory or compliance services. 

• Sign tax returns as preparer
• Manage Analysts, Senior Analysts and Assistant Managers in performance of tax compliance services, and review and confirm accuracy in tax reporting
• Communicate complex tax issues to colleagues, clients and non-tax professionals to enable evaluation and review of tax compliance requirements central to fulfilling fiduciary tax reporting obligations
• Oversee multiple tax engagements of various sizes, including coordinating production and delivery of all tax deliverables, managing people and resources, implementing new processes and procedures, and managing engagement economics throughout the year
• Serve as a trusted advisor and role model for our people across multiple teams 
• Identify service enhancements that will improve tax deliverables and engagement economics via improved accuracy of bridged data, educating engagement team members to provide for increased knowledge of clients’ trust accounting systems to provide for more insightful client communication and guidance, making sure the team is using the ONESOURCE™ Trust Tax software to its full functional capabilities, implementing leading practices, enhancing team members’ communication skills for continued growth and improved service delivery, helping team members to identify gaps that need analysis and review, and making sure team members understand the difference between routine and non-routine service deliverables that maybe out of scope in nature

You will support the Fiduciary/Trust Tax Services practice with the preparation and delivery of tax information statements, tax returns and related reporting for agency, custody and fiduciary accounts for tax compliance engagements with banks, wealth management firms, trust companies and law firms. You’ll be working in a highly collaborative culture, where listening to and sharing information with colleagues is an essential part of the role. 

Skills and attributes for success 

• Ability to identify, deploy and allocate resources as needed to fill gaps in service delivery in a high-volume, fast-paced working environment
• Primary point of contact for day-to-day client relations for assigned engagements and demonstrate professional discretion by appropriately escalating complex tax and client relationship matters to senior management and subject-matter professionals, coordinating efforts, and managing expectations with regard to timing of response and resolution 
• Manage internal and external client relationships and professional network to support client retention and new business development
• Manage communications with client tax liaisons, client trust administration teams and client trust officers to gather required information, to share information to support informed decision-making, and obtain instruction or authorization necessary for timely, accurate production of tax information statements, tax returns and related reporting
• Build effective long-term relationships and manage workflow effectively with our clients, and understand their unique needs to provide tailored services
• Manage engagement deliverables and team resources to achieve timely and accurate delivery of tax compliance services while effectively managing engagement economics

To qualify for the role you must have 

• Bachelor’s degree in accounting, Finance, Business Administration, Tax, Law, or Economics
• CPA or EA certification or membership in The Bar
• Minimum 5 years of experience in a professional services or tax services organization, 2 years of experience with fiduciary tax law concepts and with preparing US federal and state fiduciary tax returns
• Proficient in computer software applications, including Microsoft Word, Excel and PowerPoint, trust accounting systems and tax software applications, including ONESOURCE™ Trust Tax
• Thorough knowledge of fiduciary and/or income tax law and concepts required to prepare US federal and state tax information statements and tax returns
• Proficient in reading and interpreting trust agreements
• Work effectively both independently and as team leader
• Knowledge of and interest in taxation, trusts and estates, wealth planning and fiduciary income taxation
• Excellent client interaction skills
• Strong verbal and written communication skills
• Good technical experience in fiduciary accounting matters
• Experience managing people and projects
• Commit to periodic travel (10%–15%) 

Ideally, you’ll also have

• Strong analytical skills and attention to detail
• The ability to adapt your work style to work with both internal and client team members

What we look for

We’re interested in tax professionals with a genuine interest in providing outstanding services to some of the world’s most influential people. Working with people from all backgrounds, from executives and entrepreneurs to investors and families, you’ll use your experience and status as a trusted advisor to maintain and further our reputation for excellence.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.