Wellbeing and Team Effectiveness Operations Specialist

Wellbeing and Team Effectiveness is a pillar within our Talent Team focused on enhancing our employee experience so our professionals feel part of a firm that is committed to providing them a space to Shape Their Careers with Confidence.  Our pillar is focused on enabling personal fulfillment and peak performance across the firm so that everyone at EY is empowered to face the day with health, connection and meaning.

The opportunity 

You’ll own operational systems and program support within our Wellbeing and Team Effectiveness function, working directly with the function leaders and other team members within our pillar.  As part of this high performing team, you’ll partner with members of the Talent Team to support strategies and programs across service lines and industry groups that align with our business goals. Our Talent leadership will look to you to serve as the main point of contact for specific operational processes to drive efficiency and adhere to policies established by the firm. You’ll have the support of a network of highly knowledgeable colleagues and the opportunity to make a significant impact to your team and EY.

Your key responsibilities

With a diverse range of responsibilities, you'll handle everything from driving operational excellence and improving the team’s effectiveness to working on transformational projects and programs within EY. Your strong data and analytical skills and keen eye for detail will be key for success in this role.

• Identifying, developing, and deploying best practices to enhance organizational and employee effectiveness
• Leading project/program measurements, including process analysis, reporting of results, and making recommendations to drive improvements
• Developing capacity plans for employee mental health support function to assist with cased assignment and staffing decisions
• Building and maintaining Wellbeing metrics dashboard to monitor engagement and utilization of Wellbeing programs owned by the team
• Building and maintaining request portals for the team’s services and managing assignment process for requests
• Leveraging understanding of complex workflows to design systems to improve ease of use and efficiency
• Leveraging data analytics to identify trends, make comparisons and provide solutions 
• Managing reports and databases to support talent initiatives
• Assisting with preparation, evaluation and reporting of the annual COE budget
• Facilitating complex solutions across teams requiring ongoing working relationships at varying levels
• Explaining difficult issues and working to establish consensus, communicating issues and status reports to leadership and/or stakeholders
• Leading the development of strategies to support key business drivers and initiatives around Careers Agility, Thrive Time or Succession Planning
• Developing talking points, toolkits and presentation materials

Skills and attributes for success

• Experience developing and optimizing systems for service delivery
• Ability to navigate, utilize and leverage various internal resources
• Ability to identify, align and improve operational processes across the business
• Strong project management skills, including the ability to manage competing deadlines
• Advanced proficiency in data analysis, which includes data collection and providing recommendations
• Proficiency in Microsoft Office applications, Visio and data visualization tools such as Power BI
• Ability to collaborate with technical teams on building new solutions, including translating functional needs clearly to those technical teams
• Strong attention to detail
• Strong written and verbal communication skills
• Ability to handle sensitive information in a confidential manner

To qualify for this role, you must have

• Bachelor's degree or related work experience
• Five-plus years of related work experience

Ideally, you'll also have

• Two-plus years of experience preferably within operations, program management, project management or resource management

• Experience working in professional services
• Flexibility to adapt to changing business situations
• Strong reporting and analytical skills
• Aptitude for learning new technologies extemporaneously

What we look for 

We're interested in knowledgeable professionals ready to take ownership for spotting trends and improving our processes. You'll need to be naturally curious, ready to learn and have a genuine passion for improvement. If you're aiming to influence change within a world class Talent team, all while developing your own career, this role is for you.