Talent Team Coordinator - Global Deliver Service Argentina

                                                          EY Job Description

Job Title: Talent Team Coordinator

Function: Talent Enablement

Skill Level: Experienced

Rank: Senior Associate (65)

Sub Function: Talent Enablement Centre

Reports to: Talent Team Coordinator Lead (Supervising Associate – 62)

Job Summary:

The Talent Team Coordinator (TTC) is an HR administrative professional who partners with Talent Consultants (TCs) to coordinate various HR related tasks as part of the employee life cycle.

Applications Used: MS Excel, MS PowerPoint and Regional tools

Shift: Aligned to the shift timings/schedule of the Region

Essential Functions of the Job:

The TTC is responsible for providing support to TCs within Americas Talent Team (ATT).  Key responsibilities are listed below. 

• Leverage technology, facilitate communication, and coordinate the administration of multiple HR processes.
• Interface with employees and handle initial employee inquiries and/or responses. 
• Escalate issues as appropriate to a senior member of the ATT.
• Process and input transactions into SuccessFactors.
• Coordinate the administration of HR processes such as, but not limited to, performance management, the promotion process, variable pay, orientation, people surveys, upward feedback, separation process, etc.
• Provide reports and gather data related to HR projects and initiatives assigned.  Share information gathered with the Talent Team or other HR functional groups as requested. 
• Assist in communication flow to and from clients and to other HR team members as appropriate.
• Handle special projects as assigned.

Knowledge and Skills Requirements:

Skills and attributes for success

How your skills and experience will make an impact:

To qualify for the role, you must demonstrate

• Intermediate to advanced Excel skills
• A high level of confidentiality
• Ability to work efficiently and effectively while maintaining attention to detail.
• Strong knowledge of firm policies, procedures, and databases
• Ability to collect and interpret information to be used to enhance services to clients.
• Exceptional customer service skills
• Strong communication skills (verbal, written, presentation and listening)
• Flexibility 
• Initiative
• Strong teaming skills
• Willingness to travel and participate in firm-initiated networks. 
• Basic project management skills (e.g., managing multiple client requests and deadlines)
• Ability to perform job responsibilities independently.  However, the TTC should
  consult with the supervisor when activities are outside the normal scope of responsibilities.
• Willingness to act as an advisor to peers and new team members.

Job Requirements:
 

Education:

• Educated to Bachelor’s degree level.
• Higher professional or master’s qualification is preferred, not required.

Certification Requirements:

• Higher professional or master’s qualification in a related discipline is preferred, not required.
• Active membership in related professional bodies or industry groups is preferred, not required.

Experience:

• Minimum of 3 years of progressive experience.
• Demonstrable experience working with different stakeholders with competing needs.
• Demonstrable experience in a closely related Talent or operations role.
• Comfort and/or experience working in global dispersed teams to deliver services, processes and standards.
• Demonstrable experience of working in fast-paced, ambiguous, stressful environments to deliver required results.
• Demonstrable experience of anticipating issues and challenges and proactively working to navigate challenges.

Note:

This job description is intended as a guide to reflect the principal functions of the job.  However, it is not an all-inclusive listing of the required job functions and functions may vary depending on the particular geographic location of the job and/or the manager.  Further, the job description is subject to change at the discretion of management.