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Global Operations Manager (DMO)

Location:  Buenos Aires
Other locations:  Primary Location Only
Salary: Competitive
Date:  Sep 14, 2022

Job description

Requisition ID:  1122501

Function: (Category for Job Posting): Global Operations    
Rank Code: Manager        
Sub Function: Service Delivery    Reports to (Job Title):  Engagement Partner    

Global Operations at GCR:
Global Operation team is specialized in integrating various GCR services, geographies, data , and the client experience by providing global risk management, global performance management , global process excellence, global information management and a single point of contact.
Global Operations is made of five pillars – Service Management, Commercial Management, Transition Management, Technology & Data Management and Delivery Executive/Leads. 

Roles & Responsibilities:
Summary: Delivery Lead will oversee and manage small to mid-level market GCR multi-country contracts where EY delivers across various Tax service towers (Example: Direct Tax, Indirect Tax, Transfer Pricing, Tax Advisory and ACR). Delivery Lead will work in collaboration with onshore stakeholders, workstream teams, country delivery teams and other leadership teams to ensure these contracts are delivered seamlessly through transitions and service delivery stages. Delivery Leads will also collaborate on managing pursuits with Pursuit Leads.
Pursuit Management: Actively lead and participate in proposals in collaboration with pursuit leaders and workstream centers of excellence. Lead and collaborate on solution designing, scoping and pricing, client query management, proposal preparation and release with pursuit leaders and workstream centers of excellence.
Contracting & Implementing: Oversee and ensure efficient and effective contracting, implementing and transition of services to EY. Ensure global teaming and productive collaboration with client, third parties, country delivery teams, engagement leaders, third parties, workstream centers of excellence. Oversee and enforce discipline with respect to contractual scope, milestones, knowledge transfer and service quality. Successfully manage negotiations, difficult conversations and escalations to deliver a win-win situation to all parties involved.
Service Management: Lead and collaborate with engagement leaders and workstream centers of excellence on ensuring compliance/risk management. Efficiently manage scope and related commercials and contractual changes including annual rollovers and refreshes. Oversee and ensure all contractual obligations are met. One point of contact for all escalations and queries. Creating efficiencies by leveraging global standard best practices, assets and methodologies in account management. Foster a culture of innovation and transformation for overall account management.

Essential Skills and Qualifications:
•    Act as a trusted business advisor including providing a clear and insightful point of view, demonstrating forward and flexible thinking and challenging business assumptions.
•    Exceptional written and oral presentation skills with the ability to present complex information in a clear and articulate manner.
•    Proactive approach to work and the ability to anticipate the needs of the business and deliver accordingly.
•    Manage and lead teams with clear purpose and vision and drive high performing team behaviors virtually and in person.
•    Manage, collaborate and adapt with various functions to deliver exceptional client service.
•    Project Management Skills to deliver positive outcomes in short timelines.
Education: Bachelor’s degree in Finance/Accounting/Commerce/Tax and Master’s in Business Administration.
Experience: 7-12 Years of experience with project and service management
Certification: PMP, Agile, Scrum Certification

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