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Client Technology: Project Program Execution, Product Quality Manager - EY Global Delivery Services

Location:  Buenos Aires
Other locations:  Primary Location Only
Salary: Competitive
Date:  Sep 13, 2022

Job description

Requisition ID:  806661

CT Product Quality Manager
Rank: Assistant Director
Fueled by strategic investment in technology and innovation, Client Technology seeks to drive growth opportunities and solve complex business problems for our clients through building a robust platform for business and powerful product engine that are integral to innovation at scale. You will work with technologists and business specialists, blending EY’s deep industry knowledge and innovative ideas with our platforms, capabilities, and technical expertise. As a champion for change and growth, you will be at the forefront of integrating emerging technologies from AI to Data Analytics into every corner of what we do at EY. That means more growth for you, exciting learning opportunities, career choices, and the chance to make a real impact.
Opportunity and EY responsibilities
•    Plan and track organization level deployment activities at every product.
•    Participate in process definition activities along with the team.
•    Periodically review the defined process and check if opportunities for process improvements.
•    Participate in the preparation and review of the Software Product Plans, standards, and procedures.
•    Prepare the Process Compliance Audit plan based on the nature of the engagement and past data.
•    Ensure work product and process reviews are conducted and appropriate records are maintained
•    Evaluate strengths and weaknesses of processes on a periodic basis
•    Review – usage of process tailoring guidelines, usage of process database, deviations/concessions
•    Participate in product initiations and closures
•    Review software-engineering activities (analysis, design, coding, and testing) to verify compliance against the Software Product Plans and designated standards and procedures. Deviations if any are identified, documented, and tracked to closure. Corrections will be verified during audits
•    Ensure usage of metrics baseline reports and set the right quantitative quality goals in products.
•    Review products for process compliance (work allocation, review records etc.)
•    Periodically evaluate training program’s relevance to and consistency with the organization’s needs
•    Periodically review the overall process implementation as per defined lifecycle mentioned and scope of the product delivery.
•    Report results of quality activities to senior management
•    Adequate training will be imparted to the PQM personnel based on the nature of the product. 
•    Share the Process Improvement Request/Feedbacks to CT Excellence group.
•    Track necessary corrective action based on Customer Satisfaction Survey analysis
•    Participate in Work Product audits
•    Analyzing KPIs data and develop improvement actions
Skills and attributes for success
•    Stakeholder Management - Ensure a good working relationship with internal stakeholders / EY network
•    Be passionate about Quality Management
•    Desirable to have Agile or DevOps Certifications
•    Good Knowledge & Working Experience on Microsoft Tools - Advanced Excel, Visio, Word & Access
•    Strong Project and Quality Management Skills
•    Product Development experience, using Agile or DevOps
•    Project Management experience
To qualify for the role, you must have
•    College degree in related technology field (Computer, Engineering, Science, etc.) or comparable job experiences.
•    Excellent written and verbal communication skills across all levels in in the organization
•    Approximately 8 to 10+ years’ experience in a Project Management or Delivery or Quality Assurance role. 
Ideally, you’ll also have
•    Certified Scrum Professional (CSP)
•    Program Management Professional (PgMP)
•    Experience working with ADO
What we look for
•    A self-starter, independent-thinker, curious and creative person with ambition and passion!
What we offer
As part of this role, you'll work in a highly integrated, globally diverse team with the opportunity and tools to grow, develop and drive your career forward. Here, you can combine global opportunity with flexible working. The EY benefits package goes above and beyond too, focusing on your physical, emotional, financial and social well-being. Your recruiter can talk to you about the benefits available in your country. Here’s a snapshot of what we offer: 
•    Continuous learning: You will develop the mindset and skills to navigate whatever comes next.
•    Success as defined by you: We will provide the tools and flexibility, so you can make a significant impact, your way.
•    Transformative leadership: We will give you the insights, coaching and confidence to be the leader the world needs.
•    Diverse and inclusive culture: You will be accepted for who you are and empowered to use your voice to help others find theirs.
We ensure that individuals with disabilities are provided reasonable accommodations to participate in the job application or interview process, to perform essential job functions and to receive other benefits and privileges of employment. Please contact us to request accommodations.
EY is committed to being an inclusive employer, and we are happy to consider flexible working arrangements. We strive to achieve the right balance for our people, enabling us to deliver excellent client service whilst allowing you to build your career without sacrificing your personal priorities. While our client-facing professionals can be required to travel regularly, and at times be based at client sites, our flexible working arrangements can help you to achieve a lifestyle balance.
If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.
Join us in building a better working world. 
Apply now.

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