Application Configuration Specialist - SF LMS - EY Global Delivery Services

Application Config Specialist - SF LMS

Job Summary:

AE Config Lead will have full responsibility for the delivery of LMS solutions end-to-end working with Project Manager, QA resources and integration team

Essential Functions of the Job:

•    Leadership: Ability to inspire, guide, and mentor consultants throughout complex project lifecycles.
•    Configure SAP SuccessFactors Learning solutions aligned with organizational learning, compliance, and development strategies.
•    Translate business, HR, and L&D requirements into scalable learning structures, curricula, assignments, and workflows.
•    Support  activities including enhancements, releases, data migration, testing, and production support.
•    Integrate SAP SuccessFactors Learning with other SuccessFactors modules and enterprise systems using standard integration patterns.
•    Integration with third-party applications.
•    Collaborate with HR, IT, and analytics teams to ensure consistent learner data and reporting foundations.
•    Understand AI concepts such as recommendations, automation, and intelligent insights at an applied level, without owning model design.
•    Support reporting using Plateau reports / Stories.
•    Work closely with HR, L&D stakeholders, and technical teams.
•    Prepare functional documents, test scenarios and Configuration workbooks.
•    Manage content integration (SCORM/AICC packages).
•    Ensure compliance with enterprise SDLC, data privacy, security, and responsible AI guidelines.
•    Apply AI assisted techniques to improve learning recommendations, completion tracking, and operational insights.
•    Leverage pre built AI capabilities within SAP and adjacent platforms (e.g., intelligent recommendations, automation, insights) to enhance learning outcomes.

Analytical/Decision Making Responsibilities: 
•    Demonstrate, by example, in-depth knowledge of the EY competency principles and practices, including coaching, learning and mentoring.
•    Leader and team player – sets example for business analysts and others to follow
•    Create an open, honest, accountable and collaborative team environment
Knowledge and Skills Requirements:
•    SAP SuccessFactors Learning configuration and delivery expertise.
•    Strong understanding of learning management, compliance, and development processes.
•    Exposure to other SuccessFactors modules (e.g., Employee Central and Talent Modules).
•    Configure learning items, curricula, programs, certifications, and compliance training.
•    Handson LMS integrations with HR Core, Recruiting, Onboarding.
•    Strong knowledge on OCN integration with external content providers.
•    Experience in LMS imports.
•    Experience in custom reports and dashboards for learning analytics (SAC/ORD).
•    Experience using AI assisted tools or copilots for delivery, analysis, or documentation.
•    Working knowledge of automation or intelligent insights in L&D contexts.
•    Experience with reporting, learning analytics, or content strategy.
•    Good knowledge of learning processes and compliance training
•    Strong communication and documentation skills.
Other Requirements:
•    Excellent communication.
•    Interpersonal skills to interact with business users and provide training/support.
Job Requirements:
Education:
•    A degree in Computer Science and/or a business related degree or equivalent work experience
Experience:
•    Minimum of 10+ years experience in SuccessFactors Learning Management.
•    Minimum 5+ End to End implementation experience or support projects in SF LMS .
•    Experience in global HR/talent management processes.
•    Work experience in a professional services industry preferred.
Certification Requirements:
•    SAP Certified – Learning Management.
•    At least one additional Talent Management module.