Senior Payroll Service Management Operations

The company

EY Global Delivery Services (GDS) is the hub of innovation, a technology powerhouse, a global talent center and, a driver of operational excellence within EY, propelling EY’s purpose of building a better working world.  With a robust network spread across 9 countries and 20 cities, GDS’s dynamic network of highly talented professionals leverage data, AI, and cutting-edge technology to enhance EY's wide array of services in assurance, consulting, tax, strategy, and transactions.

Join us at EY GDS Hungary to shape your future with confidence.

The Opportunity

We are currently seeking an experienced and dynamic Senior to support the delivery and governance of our multi-country payroll operate engagements. The role will support the engagement team utilizing one global methodology to track the end-to-end process and provide subsidiary governance throughout the client life-cycle to mitigate risk, increase corporate transparency, improve compliance, ensure leveraging of key data insights and provide clients will additional product offerings.

The role will reside within our Service Management Office (SMO). SMO is a centralized function responsible for overseeing and coordinating the delivery of payroll services across multiple-countries and servicing the client globally in line with the EY Payroll Operate practices.

Your key responsibilities

• Act as the SMO for multi-country clients and implementations.
• Support the engagement team with the global MCPO delivery of multiple clients and all client escalations.
• During the implementation phase, support the implementation and engagement teams to ensure the projects are delivered on time, within scope, and budget, and managed in a compliant manner.
• Support the smooth takeover of implemented projects into an operational delivery and manage the account governance on an ongoing basis in line with the client expectations and the Global Payroll Operate procedures.
• Coordinate with cross-functional teams, including sales, operations, and technology, to ensure seamless integration and delivery of payroll services.
• Contribute to continuous improvement. Leverage Global Payroll Operate tools, technology, methodology and processes.
• Learn and help to transmit global methodology and best global payroll practices to all team members.
• Develop and maintain strong stakeholder relationships and support the engagement team with client-related communications.
• Support the preparation for regular client reviews and preparation of reports on progress, challenges, and solutions to stakeholders.
• Help to identify opportunities for process optimization and drive the implementation of innovative solutions to enhance service delivery.
• Coordinate annual rollover tasks, such as calendar preparation and EY tool updates.
• Work with the engagement team to address escalations, resolve issues, prepare root cause analysis, and communicate outcomes to account teams.
• Support the processing of scope changes and related contract adjustments, including change requests and documentation updates.
• Be involved in client-related change management efforts, including the adoption of new tools, processes, and system upgrades.
• Contribute to proactive management of risks and issues, ensuring effective mitigation and transparent communication for a seamless experience.
• Support the EP/EMs on client budget preparation, handle invoice management.
• Manage client and EY team access to engagement platforms.
• Provide ad-hoc support to clients and EY teams for service-related inquiries and tasks.

Qualifications and experience

• Minimum 7 years of work experience

• Understanding of payroll processes

• Experience with payroll technology platforms

• Project Management experience and skills

• Problem solving skills

• Client service experience and skills

• Strong analytical skills, interpersonal, and written/verbal communication skills

• Problem-solving ability and attention to detail

• Excellent English language skills

• Flexibility to operate in a global across-time-zones environment 

What we offer

By seamlessly integrating with EY member firm teams across the globe, GDS contributes significantly to EY's purposeful and sustainable growth, delivering insights and solutions that foster trust in capital markets and create value for EY clients, society, and the planet.

We strive to achieve the right balance for our people, enabling to deliver excellent results while allowing everyone to build your career without sacrificing personal priorities, providing:

• A competitive salary and benefits package, including private health insurance.

• Opportunities for professional development and career growth, by access to training and development programs, coaching and mentoring as well as on-the job opportunities.

• A supportive and collaborative work environment with multicultural teams.

• Flexible working hours and hybrid work with 2 days in the office per week.

• Employee wellness programs and initiatives and the opportunity to obtain the All You Can Move sport pass.

• Possibility to volunteer for meaningful initiatives to positively impact lives in the community.

GDS is All in to shape the future with confidence, addressing today's challenges, and anticipating tomorrow's needs. EY GDS is not just reimagining the future of work—it's actively building it, ensuring agility, efficiency, and resilience in an ever-evolving world.