Senior Engagement Manager

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About EY Payroll Operate

EY Payroll Operate is part of the Global Compliance and Reporting (GCR) service offering of EY. Payroll Operate is on a transformational journey. The vision is for EY to become one of the top payroll operate outsourcing service providers globally. EY’s Global Delivery Services (GDS), the shared services arm of EY, is unique amongst the Big4 firms, operating as one global team across multiple countries.

For EY Payroll Operate to achieve its stated vision, the key to its success lies in adding a new, globally industrialized way of working, adopting a central delivery model through our GDS delivery centers. This transformation combined with our in-country compliance capabilities will drive a better client experience whilst creating margin expansion and enable the Payroll Operate growth gaining significant market share for EY in the industry.

The opportunity

We are currently seeking a highly experienced and dynamic Senior Engagement Manager to lead the implementation and delivery of our multi-country payroll operate engagements.

The role will reside within our Service Management Office (SMO). SMO is a centralized function responsible for overseeing and coordinating the delivery of payroll services across multiple-countries and servicing the client globally in line with the EY Payroll Operate practices.  SMO ensures that the client service management is standardized, efficient, compliant and adheres to the global contracts and solutions.

Responsibilities

• Act as the Engagement Manager on global multi-country payroll operate engagements.
• During the implementation phase, support the global implementation lead and the Engagement Partner to ensure the projects are delivered on time, within scope, and budget, and managed in a compliant manner.
• Ensure smooth takeover of implemented projects into an operational delivery and manage the account on an ongoing basis in line with the client expectations and the Global Payroll Operate procedures.
• Develop and maintain strong client relationships, acting as the primary point of contact for all project-related communications.
• Coordinate with cross-functional teams, including sales, operations, and technology, to ensure seamless integration and delivery of payroll services.
• Provide strategic oversight and guidance on payroll compliance, regulations, and best practices across different jurisdictions.
• Manage and mentor project teams, fostering a culture of excellence and continuous improvement.
• Conduct regular project reviews and provide detailed reports on progress, challenges, and solutions to stakeholders.
• Identify opportunities for process optimization and drive the implementation of innovative solutions to enhance service delivery.
• Manage risks and issues proactively, ensuring that any potential impacts on the project are mitigated effectively.
• Partner with the account teams by participating in business development activities, contributing to the growth and expansion of our global payroll services.

Skills and attributes for success

• Experience in personnel and people management, including supervision and team building.  
• Proven ability to work effectively in managing a team and relate effectively with staff on all levels. 
• Proven ability to quickly learn new information, processes and procedures. 
• Proven ability to meet deadlines and identify and resolve problems. 
• Technology savvy, both in terms of using the relevant tools for success as well guiding the client and EY teams during payroll technology adoption.

To qualify for the role, you must have

• Minimum 15 years of experience in payroll operations or management, with a strong focus on international payroll management.
• Proven track record of managing large-scale, complex projects in a global context.
• Excellent leadership and team management skills, with the ability to inspire and motivate cross-functional teams.
• Strong client-facing and communication skills, with the ability to build and maintain relationships at all levels of an organization.
• In-depth knowledge of the multi-country payroll outsourcing market, payroll regulations, compliance, and best practices.
• Experience with payroll technology platforms and an understanding of how to leverage technology to improve payroll operations.
• Bachelor's degree in Business Administration, Finance, Human Resources, or a related field.
• Willingness to travel as required for client engagements and project delivery, as well flexibility to operate in a global across-time-zones environment.

Ideally, you’ll also have

• A Master's degree or relevant professional certifications (e.g., CPP, FPC) would be an advantage.

What we look for

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across 8 locations – Argentina, China, India, Hungary, Spain, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next. You will have an exposure to a diverse client base and the opportunity to work on cutting-edge payroll projects.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs. You will work in a dynamic work environment with a global reach.

If you can demonstrate that you meet the criteria above, please contact us as soon as possible.

The exceptional EY experience. It’s yours to build.

EY | Building a better working world

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

EY | Building a better working world

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.