Global Mobility and Immigration Manager
Job description
As part of our People Advisory Services - Global Mobility team, you help our clients manage business issues relating to their global workforce by providing immigration, tax and social security services to their international assignees / foreign local hires.
Purpose
Your role helps our clients manage the complex challenges of deploying a globally mobile workforce. You help our clients improve their business in an evolving global economy and realize sustainable economic growth by helping them integrate the people agenda into their business strategy.
Role and Responsibilities
The Manager is accountable for oversight and delivery of client service and operational teams dedicated to the MENA region. You are responsible for driving strategic growth and GDS operational capability goals for your portfolio of work.
You build strong and trusted working relationships with client, country and/or regionally based EY counterparts to lead GDS delivery on operational and strategic objectives and outcomes. Your activities include project management, identifying and implementing process and capability improvements, driving operational deliverables and outcomes and supervising immigration support team(s).
You drive performance and strategic objectives across your portfolio of responsibility.
- identify and drive continuous performance improvement outcomes for efficiency and quality
- drive GDS adherence to EY’s risk management protocols
- monitor and manage service delivery metrics; CDP, SLA/KPI reports, client reporting, escalations, utilisation, and performance metrics reporting to the local office senior manager/partner.
- monitor and manage financial metrics; review of time and expenses, margin analysis etc. to maintain healthy engagement financials
- identify and pre-empt technical or process issues may impact the client or immigration formalities and associated trouble-shooting and remedial action
Role Requirements
Qualification:
Bachelor’s Degree in Human Resources, Business Administration, travel, tourism and hospitality, Commerce, Arts, Law (Immigration), English Language and Literature/Communicative English/Mass Communication & Journalism or related fields.
Experience:
- 5+ years professional experience in immigration or mobility role/environment within proven experience driving high performing teams and managing internal and external stakeholders (big 4 experience is an advantage).
- Proven experience and knowledge of mobility frameworks and processes
- Demonstrated exposure to applicable criteria, drafting and process requirements
- Working exposure to Consular visa application processes highly desirable
Essential Skills and Attributes:
- Exceptional written and oral fluency in English essential
- Experience working with mobility vendors advantageous
- Experience with substantive writing, editing, and proofreading a variety of documentation, and the ability to draft articulate and persuasive communications advantageous
- Outstanding administrative and communication skills, mature business sense, and ability to perform in a dynamic, time-sensitive environment
- Ability to manage multiple and intercultural stakeholder relationships
- Excellent analytical skills, and attention to detail
- Exposure to quality control and risk management processes
- Ability to work flexibly and accurately in a fast-paced environment
- Strong project management and people management skills.
What we look for
- You have an agile, growth-oriented mindset. What you know matters. But the right mindset is just as important in determining success. We’re looking for people who are innovative, can work in an agile way and keep pace with a rapidly changing world.
- You are curious and purpose driven. We’re looking for people who see opportunities instead of challenges, who ask better questions to seek better answers that build a better working world.
What we offer
EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across multiple locations with teams from all EY service lines, geographies, and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills, and insights that will stay with you throughout your career.
- Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
- Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
- Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
- Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.