Direct Tax Operations Manager

EY Global Delivery Services (GDS) is the hub of innovation, a technology powerhouse, a global talent center and, a driver of operational excellence within EY, propelling EY’s purpose of building a better working world.  With a robust network spread across 9 countries and 20 cities, GDS’s dynamic network of highly talented professionals leverage data, AI, and cutting-edge technology to enhance EY's wide array of services in assurance, consulting, tax, strategy, and transactions.

Join us at EY GDS Hungary to shape your future with confidence.

The opportunity

Join EY Global Tax Managed Services operations as a Global Engagement Manager. This role supports and helps lead the end-to-end commercial and operational lifecycle of large global engagements, from pursuits and implementation through steady-state delivery, annual roll-forward cycles and extension negotiations. You will work with senior client stakeholders, EY engagement teams and client stakeholders across multiple countries and service lines. The role is intended for a business-minded professional who can combine commercial acumen, risk awareness, project leadership and a practical understanding of tax and compliance concepts.

What you will work on

• Pursuits and growth: Drive or manage workstreams within pursuits, including commercial inputs, proposal narratives, stakeholder coordination, solution documentation and client presentation materials.
• Contracting and scope: Support and manage contracting activity, SOW development, scope documentation, commercial assumptions, dependency tracking and alignment between client expectations and delivery model.
• Implementation leadership: Lead implementation governance workstreams, document key decisions, manage risks and dependencies, and ensure clear transition from mobilization to steady-state delivery.
• Delivery governance: Oversee delivery cycle governance, including status reporting, issue management, service performance tracking, client communications and management information.
• Commercial management: Identify and manage scope creep, change requests, pricing impacts, delivery risks, service expansion opportunities and escalation items.
• Client relationship management: Maintain trusted working relationships with client stakeholders and EY teams, supporting clear communication, expectation management and effective issue resolution.
• Annual roll-forward and extensions: Lead annual roll-forward activities, scope refreshes, governance pack updates, commercial planning and support contract extension or renewal negotiations.
• AI-enabled delivery: Promote responsible use of AI and automation to improve drafting, reporting, workflow management, risk review, knowledge capture and stakeholder experience.

Skills and attributes for success

• Strong commercial acumen and ability to understand contractual, operational and client relationship considerations.
• Excellent drafting and presentation skills, including ability to produce executive-ready client materials.
• Proven project management capability in complex, multi-stakeholder environments.
• Ability to manage ambiguity, resolve issues and drive decisions across global teams.
• Risk-aware governance mindset with strong judgment around scope, escalation and delivery commitments.
• Confidence working with senior client and internal stakeholders.
• Practical understanding of tax, finance, legal or compliance concepts.
• AI-capable mindset, with ability to identify practical opportunities for technology-enabled improvement.

To qualify for the role, you should have

• Bachelor or Master degree in business, law, economics, finance, accounting, tax or a related discipline.
• Strong understanding of tax and compliance operating models, with experience overseeing or managing tax and compliance services, programmes or operations in a client-facing environment.
• 5+ years of relevant experience in professional services, consulting, legal services, tax, finance operations, managed services, project management or contract management.
• Experience managing client-facing workstreams, governance processes or commercial delivery activities.
• Experience with contracts, Statements of Work, scope management, change requests or service delivery documentation.
• Strong PowerPoint, Excel and management reporting capability.
• Strong English communication skills, with confidence preparing senior stakeholder materials.

What will make you stand out

• Experience managing large multinational engagements or global service delivery models.
• Exposure to direct tax, statutory reporting, finance compliance or adjacent compliance processes.
• Experience leading implementation, transformation, transition or managed services workstreams.
• Ability to identify commercial opportunities and risks from operational delivery patterns.
• Demonstrated use of AI, automation or analytics to improve reporting, governance or delivery quality.
• Strong ability to translate complex issues into simple client-facing narratives and decision papers.

Success measures

• Well-controlled engagement lifecycle from pursuit through extension or renewal.
• Clear, accurate and commercially aware client reporting and governance materials.
• Timely identification and resolution of risks, scope issues and delivery blockers.
• Strong stakeholder confidence across clients, EY leadership and delivery teams.
• Improved consistency, commercial discipline and quality across engagement management processes.

Who thrives in this role

This role suits commercially strong professionals who can operate confidently across senior stakeholders, complex contracts and multinational delivery models. Strong candidates bring structured judgment, client relationship maturity, strong drafting and presentation skills, and the ability to balance growth, risk, scope and delivery realities.

What we offer

By seamlessly integrating with EY member firm teams across the globe, GDS contributes significantly to EY's purposeful and sustainable growth, delivering insights and solutions that foster trust in capital markets and create value for EY clients, society, and the planet.

We strive to achieve the right balance for our people, enabling to deliver excellent results while allowing everyone to build your career without sacrificing personal priorities, providing:

GDS is All in to shape the future with confidence, addressing today's challenges, and anticipating tomorrow's needs. EY GDS is not just reimagining the future of work—it's actively building it, ensuring agility, efficiency, and resilience in an ever-evolving world.

• A competitive salary and benefits package, including private health insurance.
• Opportunities for professional development and career growth, by access to training and development programs, coaching and mentoring as well as on-the job opportunities.
• A supportive and collaborative work environment with multicultural teams.
• Flexible working hours and hybrid work with 2 days in the office per week.
• Employee wellness programs and initiatives and the opportunity to obtain the All You Can Move sport pass.
• Possibility to volunteer for meaningful initiatives to positively impact lives in the community.