Contract & Commercial Manager

Let us introduce you the job offer by EY GDS Hungary – a member of the global integrated Service Delivery Center network by EY established in Hungary in 2021.

About EY Payroll Operate

EY Payroll Operate is part of the Global Compliance and Reporting (GCR) service offering of EY. Payroll Operate is on a transformational journey. The vision is for EY to become one of the top payroll operate outsourcing service providers globally. EY’s Global Delivery Services (GDS), the shared services arm of EY, is unique amongst the Big4 firms, operating as one global team across multiple countries.

For EY Payroll Operate to achieve its stated vision, the key to its success lies in adding a new, globally industrialized way of working, adopting a central delivery model through our GDS delivery centers. This transformation combined with our in-country compliance capabilities will drive a better client experience whilst creating margin expansion and enable the Payroll Operate growth gaining significant market share for EY in the industry.

Responsibilities

• Responsible for partnering with the Global Payroll engagement teams for managing the contracting process (SOW, Change Requests etc), for clients or a portfolio of clients pre-handover to Transitions & Operations.
• Strategic thinking and leadership experience with an emphasis on client engagement/ relationship management and communication at all levels within an organization. Facilitate and coordinate multiple deadlines, create cohesive teams, and respond quickly to management requests.
• Collaborate with engagement teams, third parties, and client counterparts to own the timely completion of contracting deliverables
• Develop/ co-create standard service agreements defining scope of services, commercials, service level agreements (SLAs) with focus on commercial clauses such as limitation of liability, termination, payment terms, SLA credit etc to in accordance with EY’s standard agreement clauses and covering the Payroll Operate service interests. Act as a gate-keeper for such documents
• Central ownership on Statements of Work, Change Requests, Arrangement Letters, Subcontracts, Non-Disclosure Agreements, Amendments working with project leadership to provide timely reviews and quality contractual documents
• Liaise with Finance, Legal, Delivery teams to review commercial calculations, compliance and consistency of the contract terms, identify contract and commercial risks and issues
• Follow approvals with client, third parties & internal stakeholders, digital signatures and release of contracts all concerned parties
• Report to EY GDS Contract Leader and assist to implement contract management best practices

Key Competencies and Skills

• Strong commercials and contracting expertise in a client service environment – typically from a BPO/ ITO service industry
• Proven track record of owning at least 2 to 3 end to end large commercial deals in a third party outsourcing environment, part of the Sales Operations / commercials group
• Should have client relationship skills and account management in a third party outsourcing environment
• Strong negotiation experience with internal and external stakeholders with ability to drive consensus and resolve conflicts is a key success criteria to the role
• Experience in developing cross functional teams in a multi-disciplinary practice and ability to lead a team of experienced professionals
• Good understanding of the overall outsourcing service industry, preferably exposure to Payroll or HR outsourcing services
• Proven ownership of delivering on strategic projects
• Expert numeracy skills, attention to detail and accuracy
• Excellent presentation and interpersonal skills

Qualification

• Graduate / Post-Graduate in Law, Economics or Business Administration.
• 8+ years of sell side contract and commercial management experience in IT / ITES service provider.
• Knowledge in payroll process, tools and market understanding and/or experience in a multi country payroll industry or in a similar field.
• Experienced in drafting and negotiating complex commercial contracts.

What We Offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across seven locations – Poland, Argentina, China, India, the Philippines, the UK, Mexico and Hungary – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

If you can demonstrate that you meet the criteria above, please contact us as soon as possible.

The exceptional EY experience. It’s yours to build.