Junior IT Support (Bucharest)

The Opportunity

The Junior IT Support is responsible for providing technical support to employees of the company on various software and hardware issues by answering questions or resolving technical problems, in a timely and professional manner, to minimize the impact on operations.

Your key responsibilities

• Troubleshoot hardware, software, and network issues for users
• Escalate complex issues to IT management and technicians for timely resolution
• Install, configure, maintain and upgrade computer hardware, software and peripherals
• Collaborate with IT staff for the development, deployment and maintenance of IT projects
• Provide technical support for video conferencing, telecommunication and audiovisual systems
• Maintain an inventory of all hardware and software assets
• Provide technical support and guidance to users on all company-supported software and hardware applications
• Respond and manage service requests via a ticket system, email, or phone
• Provide training to end-users on the use of company supported software and hardware applications

Skills and attributes for success

• Knowledge of English at intermediate level or above
• Good technical skills, be customer-oriented, and be able to adapt to changes quickly
• Excellent communication skills, attention to detail and the ability to work under pressure

To qualify for the role, you must have

• Bachelor's degree in Computer Science, Information Technology or related field
• 1 year of experience in IT Support or similar roles
• Knowledge of Microsoft Office Suite, Windows operating system software, Active Directory, SCCM etc.
• Basic Networking understanding
• Ability to work independently and as part of a team
• Excellent analytical and problem-solving skills

What we look for

More than anything, we`re interested in people with the right attitude for the job!

That`s naturally entrepreneurial people that feed on the energy of a thriving global team. You`ll need a balance of technical and analytical skills, a creative approach to work and strong communication skills. Put simply, if you`ve got big ideas on how we can do better, as well as the confidence to voice them, this role is for you

What working at EY offers

• At EY, you`ll learn A LOT through experience, on a variety of projects for a diverse range of BIG clients
• Get free certifications and enjoy national & international training
• Get extra vacation days when public holidays fall on a weekend
• Join an EY Community and practice your hobby with your colleagues off-work
• Get plenty of discounts, perks and medical coverage
• Free access to Udemy, EY Badges
• Bookster library
• Medical subscription for employees and family members (wife/husband/children)
• Life & accident insurance
• EAP- Employee Assistance Program - Short term confidential counselling services for you and those who live with you

About EY

As a global leader in assurance, tax, transaction and advisory services, we hire and develop the most passionate people in their field. This starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better.

Apply now

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