IT Support | Bucharest

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. 

Location: Bucharest, On-Site

The Opportunity

The Junior IT Support is responsible for providing technical support to employees of the company on various software and hardware issues by answering questions or resolving technical problems, in a timely and professional manner, to minimize the impact on operations.

Your key responsibilities

• Troubleshoot hardware, software, and network issues for users
• Escalate complex issues to IT management and technicians for timely resolution
• Install, configure, maintain and upgrade computer hardware, software and peripherals
• Collaborate with IT staff for the development, deployment and maintenance of IT projects
• Provide technical support for video conferencing, telecommunication and audiovisual systems
• Maintain an inventory of all hardware and software assets
• Provide technical support and guidance to users on all company-supported software and hardware applications
• Respond and manage service requests via a ticket system, email, or phone
• Provide training to end-users on the use of company supported software and hardware applications

Skills and attributes for success

• Knowledge of English at intermediate level or above
• Good technical skills, be customer-oriented, and be able to adapt to changes quickly
• Excellent communication skills, attention to detail and the ability to work under pressure
• Bachelor's degree in Computer Science, Information Technology or related field
• 2 year of experience in IT Support or similar roles
• Knowledge of Microsoft Office Suite, Windows operating system software, Active Directory, SCCM etc
• Basic Networking understanding
• Ability to work independently and as part of a team
• Excellent analytical and problem-solving skills

What we offer

At EY, we’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams.

• Get free certifications and enjoy national & international training
• Get extra vacation days when public holidays fall on a weekend
• Join an EY Community and practice your hobby with your colleagues off-work
• Get plenty of discounts, perks and medical coverage
• Free access to Udemy, EY Badges
• Bookster library
• Medical subscription for employees and family members (wife/husband/children)
• Life & accident insurance
• EAP- Employee Assistance Program - Short term confidential counselling services for you and those who live with you

Are you ready to shape your future with confidence? Apply today.   

To help create the best experience during the recruitment process, please describe any disability-related adjustments or accommodations you may need.

Code: C

EY | Building a better working world

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.