Conversational AI (Druid) Business Analyst

The Opportunity

You`ll work as part of a high-performing team on a broad range of clients and assignments that will stretch and challenge you. You`ll be encouraged and expected to take accountability and make an impact.

We are seeking a highly skilled and motivated Conversational AI (Druid) Business Analyst to join our Data & AI Team. 

Your key responsibilities

• Collaborate with clients to understand their business needs and define simple technical/functional requirements to be transposed into scripts
• Create and maintain documentation related to conversational flows, platform requirements, design, and user guides
• Work closely with cross-functional teams, including developers and solution architects, to deliver chatbot solutions
• Designs low complexity conversational flows (e.g. QA flows) within chatbot platform
• Conduct user acceptance testing (UAT) and provide training to end-users
• Actively participate in client meetings to understand requirements and provide tailored solutions
• Conduct project SCRUM ceremonies (e.g., daily stand-ups, sprint planning, sprint review, sprint retrospective) and maintain the status of the project

Skills and attributes for success

• Highly driven, autonomous, resilient, and a team player with a strong work ethic
• Strong analytical and problem-solving skills with a keen attention to detail
• Excellent communication and interpersonal skills, with the ability to work collaboratively in a team environment
• Ability to work under tight timelines, in cases for multiple project deliveries

To qualify for the role, you must have

• Minimum of 1-3 years of relevant working experience in Conversation design.
• Good English communication skills in appropriate business language
• Ability to analyze and understand business problems and express them in UML or other flow modeling systems

Nice to have

• Certified in UiPath (or any other relevant automation technology) with a minimum of 1 year of practical experience
• French and/or German language skills

What we look for

More than anything, we`re interested in people with the right attitude for the job!

That`s naturally entrepreneurial people that feed on the energy of a thriving global team. You`ll need a balance of technical and analytical skills, a creative approach to work and strong communcation skills. Put simply, if you`ve got big ideas on how we can do better, as well as the confidence to voice them, this role is for you.

What working at EY offers

• At EY, you`ll learn A LOT through experience, on a variety of projects for a diverse range of BIG clients.
• Get free certifications and enjoy national&international training.
• Get extra vacation days when public holidays fall on a weekend.
• Join an EY Community and practice your hobby with your colleagues off-work.
• Get plenty of discounts, perks and medical coverage.
• Free access to Udemy, EY Badges
• Bookster library
• Medical subscription for employees and family members (wife/husband/children)
• Life & accident insurance
• EAP- Employee Assistance Program - Short term confidential counselling services for you and those who live with you.

About EY

As a global leader in assurance, tax, transaction and advisory services, we hire and develop the most passionate people in their field to help build a better working world. This starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better.

Apply now.

#LI-Hybrid

Code: C