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Senior Qualitative Design Researcher - Bristol

Location:  Bristol
Other locations:  Primary Location Only
Salary: Competitive
Date:  01-Dec-2022

Job description

Requisition ID:  1339242

Senior Qualitative Design Researcher – Research & Insights, EY Seren


About EY Seren

Growth comes from solving problems that matter for people. For customers, employees, and society at large. At EY Seren we focus on the ways in which people make decisions. Helping them make better choices and solving their most pressing problems. Working with organisations to create the platforms, products and services for tomorrow. Making the world an easier, more enjoyable and sustainable place to live and work.


We don’t yet have all the answers, because that’d be boring. Clients push us every day. We’re privileged to get access to senior client conversations that excite us and challenge us all the time.  We’re becoming an increasingly bigger part of an established global business, which throws up challenges and opportunities every day. Our way of thinking and doing business is infectious, and infecting more and more of the world around us, but that challenges us to go further and scale faster than before. Becoming part of EY Seren means getting on to enjoy this ride. 


The opportunity

We’re a group of world-class researchers, designers, strategists and technologists. We provide full-service business transformation. Building a better working world, by creating new ways to serve people and help them grow – that’s growth re-imagined.


This role sits within EY Seren’s Research and Insight team. Everything we do is guided by our purpose: we believe helping humans to continuously understand each other, and become more responsive to one another's needs, is central to successful transformation - whether personal, organisational or global. We appreciate that humans are complex - full of contradictions, dilemmas and irrationality. We believe appreciating human complexity is the key to building empathy and connection, which allows us to unlock growth and human transformation.

You’ll be a passionate researcher, with an instinct to deliver great research in the teams we put together for clients, to help them improve existing services, invent new ones, and ultimately grow their businesses. Chemistry is what makes us tick. So as well as being proficient in qualitative research, able to plan and deliver design research projects, you will collaborate with other research and design disciplines. With guidance from more senior team members, you will fuse design research with our quantitative research, data analysis, and futures research teams. Working with our wider service design and build practices to apply your insights into the iterative and agile process, all with the goal of helping our clients provide products and services that help their customers progress in life. We don’t want to create insight reports that sit on shelves. We’re creating a system of applied research that is truly customer-centered. Your development as a Researcher is important. You will have opportunities to take on real responsibility for mid-sized projects and hone your craft with guidance from Lead Consultants.



Your key responsibilities

  • Manage research streams within mixed-practice EY Seren teams, leveraging the power of qualitative design research, and drawing on the wider Research and Insight capability 
  • Apply your experience in research, providing hands-on planning and delivery, coaching Midweight / Junior researchers and managing senior stakeholders from the client, EY and EY Seren teams.
  • Manage your project team through the work, in terms of both soft pastoral factors to ensure we maintain EY Seren’s values and high quality of care, as well as hard factors such as issues and risks, escalating to Lead Consultants and Practice Lead where necessary.
  • Work collaboratively with other Practices in EY Seren to combine the power of qualitative design research with our company’s design, business and delivery expertise.
  • Provide teams and clients with a clear view on all research options available, working with Lead Consultants to plan pricing and resourcing 
  • Play a collaborative role in executing on the Practice’s strategy and plan for the year 
  • Adopt counselor role for one or more Junior / Midweight Researchers



Skills and attributes for success

  • Growing knowledge of a diverse range of design research methods
  • Demonstrable practical experience delivering design research projects, either in an academic environment or in a commercial setting.
  • Awareness of how your work integrates into wider new product and service design methods
  • Strong problem-solving skills
  • Strong verbal and written communication skills
  • Experience in working collaboratively across teams and business functions
  • Experience in managing stakeholders, both internally and externally


To qualify for the role you must have

  • Extensive work experience in relevant research field
  • Growing experience with at least several of the following types of research: usability testing, ethnography, co-creation, contextual inquiry, cultural probes, foresight workshops, literature reviews, diary studies, multi criteria analysis, mindset / persona development
  • Advocate design thinking techniques in EY, EY Seren and client organisation. 



Ideally, you’ll also have

  • Experience working with behavioural science / economics
  • Experience working with systems thinking / theory
  • Experience working within agile product development and SCRUM environments
  • Background in management consulting or other client facing professional services



What working at EY offers 

We offer a competitive remuneration package where you’ll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts offers and promotions. Plus, we offer:

  • Support, coaching and feedback from some of the most engaging colleagues around
  • Opportunities to develop new skills and progress your career
  • The freedom and flexibility to handle your role in a way that’s right for you


About EY

As a global leader in assurance, tax, transaction and advisory services, we’re using the finance products, expertise and systems we’ve developed to build a better working world. That starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better. Whenever you join, however long you stay, the exceptional EY experience lasts a lifetime. 


If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.

Join us in building a better working world.

Apply now.

Please note: Prior to finalizing your application, you will be asked to provide personal information across several dimensions of diversity and inclusiveness. The information you provide is kept entirely confidential and will not be used to evaluate your candidacy. We collect this data to help us analyse our recruitment process holistically and implement actions that promote diversity and inclusiveness. While optional, we encourage you to provide this information to hold us accountable towards our goal of building a better working world. We ask because it matters!  

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