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Assistant Manager - Instructional Designer, People Advisory Services (PAS)

Location:  Bloemfontein
Other locations:  Anywhere in Country
Salary: Competitive
Date:  23 Mar 2024

Job description

Requisition ID:  1447003

Job description:

In today’s environment, companies face accelerating change, from an increasingly digital world, shifting stakeholders’ expectations, intense regulatory scrutiny, millennials seeking more opportunities for development, and other disruptive forces. Successful companies understand that an organisation’s agility relies on its ability to quickly evolve its people’s skills to keep up with the ever-changing business needs.

At EY, capability development has been a driving force for our transformation. We believe that everyone deserves access to world-class learning and development. Our global reach, digital learning solutions and innovative service delivery allow for consistent development across multiple levels of the organisation. 

We are growing and looking for people who share our values, believe in the importance of the people agenda, and have experience in designing face-to-face and digital learning solutions.

The opportunity:  

This role will be responsible for designing individual learning interactions and blended learning programs. The instructional designer will be closely associated with both client and internal projects. They will collaborate to establish design quality standards and processes, employing approved templates and tools. The instructional designer will engage with fellow designers and learning experts to foster ongoing enhancement in design, development efficiency, and quality.

Additionally, the instructional designer will build and maintain robust relationships with clients, content owners, subject matter experts (SMEs), learning and performance consultants, developers, deployment teams, and vendors. 


Your key responsibilities:


  • Adhere to EY's learning design processes for timely, budget-conscious, and quality-defined creation of learning assets and programs.
  • Outline and document learning solutions, securing approvals from SMEs, client project leads and content owners. Identify usable existing materials for integration into the learning journey.
  • Determine learning objectives that meet EY quality standards.
  • Create design specifications using standard templates to align objectives with assessments, practice, presentation, overviews, integration, and motivation elements.
  • Create specifications for configuring productive collaborative learning instances.
  • Conduct quality assurance checks with SMEs, technical reviewers, content approvers and deployment teams; utilise their feedback to revise design documents. 
  • Write innovative eLearning pages and storyboards, audio/video scripts, facilitator and participant guides, job aids and other materials, test prototype.
  • Craft compelling instructional content for diverse learning interactions, encompassing assessments, quizzes, practice exercises with relevant feedback, simulations, demonstrations, case studies, worked examples, procedural steps, concept/process/concept/process/principal explanations, reflection chances, and overviews.
  • Conduct design quality reviews on new and existing learning solutions using the EY design quality checklist.
  • Ensure quality of learning content and proofread learning materials to ensure consistency
  • Collaborate closely with multimedia designers and or developers to ensure finished materials are authored as specified. 
  • Conduct facilitation sessions i.e., face-to-face, or virtually.
  • Facilitate and support pilot sessions and refine learning materials based on pilot results.

Skills and attributes for success: 

  • Thorough grasp of learning science and evidence-based design standards to ensure EY's learning content achieves top quality and desired business impact.
  • Robust interpersonal and collaboration skills to effectively engage all stakeholders (internal/external). This ensures meeting clients' needs and expectations.
  • Excellent written and verbal communication skills; ability to write effective instructional text, facilitator materials, audio and video scripts and other design documents. 
  • Experience with learning management systems (Moodle, Docebo and SAP SuccessFactors - preferred) and virtual classroom software (WebEx - preferred). 
  • Ability to use learning technology and tools, desktop applications and relevant knowledge tools. 
  • Act independently to complete all aspects of a learning project. 
  • High attention to detail and ability to review the work of internal or external developers to ensure adherence to the design and to EY/Client design standards. 
  • Where applicable,
  • coach instructional designers of third-party providers to follow the EY design process; promote the use of EY design standards, templates, and tools.

To qualify for the role, you must have: 

  • Minimum 5-10 years of experience in designing courses and other learning items. 
  • Demonstrable experience in designing effective eLearning experiences, facilitator, and participant guides (for the physical and virtual classroom), online and classroom simulations, video, and audio media. 
  • Experience designing eLearning that is accessible to people with disabilities.  
  • Experience with web-based applications and one or more learning management systems is desired. 
  • Demonstrable experience using Articulate Storyline or similar course authoring programs is highly desired but not required. 
  • Proficiency with Microsoft Office tools. 
  • Proven track record in establishing and sustaining strong client relationships.
  • Demonstrable experience working in fast-paced, stressful environments to deliver required results. 
  • Demonstrable experience designing learning for mobile delivery is preferred but not required.

Ideally, you’ll also have: 

  • Professional qualification in instructional design or related discipline is preferred, not required 
  • Bachelor’s degree in education, psychology, design, or related field is preferred, not required 

What working at EY offers: 

The diverse, inclusive, and globally connected EY environment fosters superior team building, as individuals are assured of idea support and recognition. Beyond this, EY offers flexible work options for pursuing personal and professional goals while contributing to your local community.

  • You will be a part of diverse, multidisciplinary, highest performing team that collaborates to make an impact across a client’s business.
  • You will have access to inclusive leaders who are interested in supporting your development, personal growth, and career.
  • You will have the opportunity to take advantage of flexible, borderless virtual teaming, along with the tools and technology to support it.
  • We are making an investment in our people by providing the learning, coaching and experiences they need, as well as a global and analytical mindset.
  • You will be working with an organisation that offers you opportunities to put your skills to use in the community, supporting access to education and youth employment, championing equality in the workforce and advancing entrepreneurs who have the power to impact societal and economic change.
  • You will work in an entrepreneurial environment where you will have the freedom to innovate for clients and drive your own career.
  • EY is globally integrated, and you will build your global mindset through cross-border teaming and strategic mobility assignments.

About EY: 

EY is a global professional services organisation providing consulting, assurance, tax, and transaction services. We are dedicated to doing our part in building a better working world for our people, our clients, and our communities. And we are united by our shared values and a dedication to delivering exceptional client service 


Driven by our focused insight and innovation, PAS is best positioned to advise and influence our client’s activities at the senior leadership level to respond to the scale and complexity of how and where our clients work globally, making us the trusted advisor of choice to our clients and creating more opportunities for our people. As a result, we’re continually seeking new markets, new perspectives, and better ways to deliver value. 


EY is dedicated to being an inclusive employer and we are happy to consider flexible working arrangements. We strive to achieve the right balance for our people, enabling us to deliver excellent client service whilst allowing you to build your career without sacrificing your personal priorities. While our client-facing professionals can be required to travel, and at times be based at client sites, our flexible working arrangements can help you to achieve a lifestyle balance. 


If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible. 


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