Executive Administrative Program Manager - Associate Director

Join our Enterprise Support Services (ESS) team and you will be an integral part of our business enablement functions that keeps our organization running strong.  You will use your interpersonal and communication skills (verbal and written) to interface with employees at all levels.  As an Executive Administrative Program Manager you will work across teams to provide the management, knowledge, resources and tools that help EY deliver exceptional quality service to our clients, win in the marketplace and support EY’s growth and profitability.

The opportunity

As an Executive Administrative Program Manager, you will be responsible for program management, operations and customer relations of the Executive Administrative Coordinator (EAC) Team. As part of Administrative Services, this team will provide enhanced administrative support to PPMDDs in eligible roles including OMPs, Sector Leaders, and GCSPs for G360 accounts. In addition to supervising up to approximately 40 direct reports, the Program Manager is responsible for leading and implementing organizational strategic plans, proactively developing relationships with stakeholders, understanding their business priorities and complex support needs, as well as monitoring financial and operational performance of the team. This dynamic position will lead and develop individuals and teams by using people management processes and tools that involve staffing, training, supervising, coaching, and performance management to achieve optimal performance. You’ll be part of a high performing, diverse and inclusive team sharing best practices.

Your key responsibilities

• Promotes an understanding of Enterprise Support Services (ESS) goals and contributions to secure necessary support from others to achieve business unit goals.
• Solicits ongoing feedback from customers to evaluate and coach executive assistants on their performance and to check that internal customers are completely satisfied
• Demonstrates proactive business development by initiating discussions with existing customers on possible additional work and satisfaction with current support
• Must meet or exceed the needs of our internal clients by partnering with other groups within the matrix organization, cultivating those relationships, aligning people and processes, and identifying workplace efficiencies to add value.
• Educates colleagues, customers and team members on how their work and function contribute to the firm’s strategic priorities in order to make this connection more effective
• Manages workflow and negotiates assignments for executive assistants based on customer business needs and resources
• Identifies and assesses risk and when consulting with appropriate stakeholders and takes steps on resolutions in a timely manner
• Identifies barriers to change when implementing initiatives and finds ways to reduce them
• Creates a knowledge transfer culture within a team
• Sets up full project plans including objectives, milestones, priorities, team, calendar and nature of deliverables
• Focuses on potential project issues to prioritize resources, timing, quality, scope and risk
• Coordinates and assists with budget planning and is responsible for operating within approved budget
• Analyzes data to inform decisions about ongoing support services and effectiveness, identify opportunities and risks and consult as appropriate
• Participates on national or functional projects

Skills and attributes for success

• Comfortable with managing and implementing change and all of the reactions people have to it
• Excellent communications skills
• Ability to build relationships and influence in a virtual and in-person environment
• Attention to detail and strong organizational skills are essential
• Project management experience
• Ability to manage multiple tasks in a fast-paced environment
• Ability to manage and counsel people
• Demonstrates deep knowledge in a discipline and basic understanding of specialized industry and/or specific sector
• Ability to work with all levels within the firm and build solid relationships with multiple internal groups
• Must possess leadership qualities
• Strong presentation skills and professional presence
• Possesses in-depth knowledge of EY business drivers
• Detailed knowledge of firm policy and procedures
• Must be experienced with all Microsoft Office and Modern Workplace tools

To qualify for the role, you must have

• Typically, no less than 11-15 years relevant experience
• Minimum of 5 years managing people
• BA/BS degree or relevant experience
• In-office presence as needed to meet with teams and customers
• Must be flexible to travel
• Flexibility to work outside of core hours

Ideally, you’ll also have

• Experience with enterprise-wide program development and implementation

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.