Employee Relations Manager - Birmingham - 12 Month FTC

Employee Relations Manager

12 Month Fixed Team Contract/ Secondment

Level 3: Assistant Director

Location: Birmingham

Hybrid working: Currently in the office one day per week

Role purpose and accountabilities

ER Managers are trusted advisors to the business across a range of complex ER issues that are escalated from the Counsellor Advice Team.  Accountable for resolving medium, high-risk and complex cases with support from senior ER colleagues as required.  The role holder will provide support as part of an ER team.

Reporting line: ER Senior Manager

Key Responsibilities:

ER case management

• Lead the end-to-end management of medium, high-risk and complex ER matters that are not appropriate for management by the Counsellor Advice Team, informing and consulting with Senior ER colleagues, Strategic Talent Consultants, Legal and business stakeholders as appropriate, and in line with Talent Operating Model.
• Analyse and assess the risks associated with individual cases, including the impact on the individual, team and wider business.
• Proactively identify development needs of key stakeholders/groups to improve understanding of ER management, employment law and EY policies and procedures, and develop solutions as required.
• Maintain case management system data and accurate MI to monitor compliance against standards, enable regular reporting to key stakeholders and highlight potential root cause of identified trends and recommend actions to develop solutions.
• Collaborate and work closely with members of the Counsellor Advice Team to ensure seamless quality service across our UK geography and businesses, identifying any key trends and ensuring any key findings are escalated.

Projects

• Provide expert advice and support on the preparation, delivery and implementation of people change programmes, ER projects and initiatives as required (e.g. TUPE, mergers, acquisitions, reorganisation, redundancy, etc), partnering with Strategic Talent Consultants, Organisation Change and Talent OD programme manager and the business as appropriate.
• Support line managers to develop their people management skills through coaching on issues and more formal training programmes as required.
• Contribute to the wider learning of the ER team by sharing knowledge and conducting regular reviews of internal ER case management processes.

Relationship management

• Build trust and a safe environment with multiple contacts throughout the business on ER matters.
• Collaborate with STCs, key business stakeholders and legal as required.
• Team closely with ER colleagues and Counsellor Advice Team.

Skills

• Excellent working knowledge of employment law and employee relations.
• Ability to deal with ambiguity and complex situations, advising business assertively with limited support or guidance.
• Ability to quickly build strong and trusting relationships at all business levels and to work effectively as a team.
• Comfortable with Excel (Intermediate level), PowerBI and with manipulating data.
• Ability to maintain confidential information in a professional manner.
• HR qualification, ideally CIPD qualified.

Experiences

• Solid experience of dealing with complex Employee Relations cases up to and including liaison with external third parties.
• Hands on experience of organisational change programmes and dealing with complex capability management, disciplinaries, grievances, absence/OH cases, redundancies, TUPE etc.
• Evidence of supporting, coaching and developing junior colleagues as well as peers.
• Evidence of having dealt with busy workload in an organised manner, juggling multiple priorities and with attention to detail where there are competing demands on workload and deliverables.