ER Case Advisor

Job description: ER Advisor

Reporting to:            HR Manager

Location:                Birmingham

Talent Shared Services (TSS) at EY provides effective and efficient support for Talent’s strategic and operational priorities. We use our global strength, scale and technology to deliver HR-related processes, projects and services that help EY respond to the changing needs of our Talent organisation. TSS offers key services to EY’s Talent teams (global, area, region and country) within the business and delivers seamless and consistent HR operational services to the organization through a globally efficient network of Regional and Global Delivery Services centers.

The opportunity

We are looking for an ER Advisor to join our HR team in Birmingham. In this role, you will provide high-quality Employee Relations advice and guidance to managers on a wide range of matters, including absence, disciplinary, grievance, performance management and safeguarding. You will play an important part in ensuring cases are managed consistently, professionally and in line with employment legislation, EY policy and best practice.

Key responsibilities

• Provide high-quality advice and guidance on a wide range of HR queries, including performance, absence and grievance management, conduct issues, disability adjustments and safeguarding matters.
• Apply sound judgement when managing employee relations matters, such as poor performance and absence management, ensuring decisions are aligned with employment legislation and EY policies.
• Actively manage and prioritise a caseload in a timely manner, in line with best practice, EY policy and agreed service level agreements.
• Escalate complex queries to the HR Manager, agreeing an appropriate course of action while maintaining excellent standards of customer service.
• Take ownership of your personal development and maintain continuous professional development to ensure advice reflects current employment law principles, EY policy and established practice.
• Ensure compliance with data protection requirements at all times.
• Record case updates in relevant HR systems accurately and promptly, tracking cases through to closure and client resolution.
• Buid trusted relationships with the business and work closely with the wider Employee Relations team.
• Stay up to date with process changes to ensure advice remains consistent, accurate and appropriate.
• Contribute to wider HR projects and initiatives as required.

Skills and experience

We are seeking candidates with at least two years’ professional HR experience, ideally gained within a large corporate organisation. You will have strong knowledge of employment law and HR processes, together with essential experience in employee relations case management. You will be able to demonstrate sound business knowledge, initiative and a proactive approach to supporting managers and resolving cases effectively.

To be successful in this role, you will also bring:

• Previous experience in a service delivery environment, including managing customer relationships in a front-line role and providing advice by video calls.
• Excellent interpersonal and customer liaison skills, with the ability to establish and maintain strong client relationships.
• A proven track record of coaching and advising managers to ensure employee relations cases are managed consistently and risk is mitigated.
• Experience and ability to manage a large case load whilst continuing to meeting SLAs
• Knowledge of operational HR systems.
• A degree-level qualification or equivalent experience.
• CIPD qualification, or working towards one, would be preferable.

What we are looking for

We are looking for a driven, high-energy individual with excellent employee relations case management skills. You will be a true team player who takes ownership of personal development and is willing to flexibly support colleagues in response to changing work volumes. If you are confident advising managers, managing sensitive cases and building strong working relationships, this role could be a great fit for you.

What working at EY offers

We offer a competitive remuneration package where you will be rewarded for your individual and team performance. Our comprehensive benefits package includes support for flexible working and career development. Through our benefits platform , you can select benefits that suit your needs, covering holidays, health and wellbeing, insurance, savings and a wide range of discounts, offers and promotions. You will also benefit from:

• Support, coaching and feedback from engaging colleagues.
• Opportunities to develop new skills and progress your career

EY is committed to being an inclusive employer and we are happy to consider flexible working arrangements. We strive to achieve the right balance for our people, enabling us to deliver excellent client service while supporting you to build your career without sacrificing your personal priorities.