Business Solutions Team Manager Assistant Director

Join our Enterprise Support Services (ESS) team and you will be an integral part of our business enablement functions that keeps our organization running strong. You will use your interpersonal and communication skills (verbal and written) to interface with employees at all levels. As a Business Solutions Team Manager Assistant Director you will work across teams to provide the supervision, knowledge, resources and tools that help EY deliver exceptional quality service to our clients, win in the marketplace and support EY’s growth and profitability.

The opportunity

As a Business Solutions Team Manager Assistant Director, you will be responsible for program management, operations and customer relations of the new Business Solutions Team (BST). As part of Enablement, this team will provide specialized business solutions for Visual Identity, SCORE, Business Development, Travel, workplace operational support and Continuing Professional Education compliance for our internal customers. In addition to supervising approximately 30 direct reports, the BST Manager is responsible for leading and implementing organizational strategic plans, as well as monitoring financial and operational performance of the team. This dynamic position will lead and develop individuals and teams by using people management processes and tools that involve staffing, training, supervising, coaching, and performance management to achieve optimal performance. You’ll be part of a high performing, diverse and inclusive team sharing best practices.

Your key responsibilities

· Develops relationships with key internal customers to identify and proactively address emerging needs

· Creates the structure and conditions to allow information to flow within a team

· Influences customers and/or organizational leadership to accomplish operational objectives

· Manages a group of people within a defined discipline, geography or national department

· Will also meet or exceed the needs of our internal clients by partnering with other groups within the matrix organization, cultivating those relationships, aligning people and processes, and identifying workplace efficiencies to add value.

· Sets up full project plans rapidly for project teams including objectives, milestones, priorities, teams, calendar and nature of deliverables

· Leads the assembly of the right team to achieve business goals by creating the right mix of skills and the right environment

· Alerts teams and colleagues to social, economic and technology trends likely to affect EY and/or our clients’ business

· Anticipates what customers will want and follows up on a regular basis

· Participates in teams drawn from other areas of EY

Skills and attributes for success

· Manages and counsels mid to large size teams up to approximately 50 people within a location or department

· Solicits on-going feedback from customers to evaluate and coach individuals on their performance

· Demonstrates proactive business development by initiating discussions with existing internal clients on possible additional work and satisfaction with current support

· Coordinates and assists with budget planning and is responsible for operating within approved budget

· Meets or exceeds the needs of our internal clients by partnering with other groups within the matrix organization, cultivating those relationships, aligning people and processes, and identifying workplace efficiencies to add value

· Creates a culture that supports knowledge transfer and teaming

· Participates on national or area projects

· Proficiency in MS Word, Excel, PowerPoint, and Outlook

· Works independently on complex projects

To qualify for the role, you must have

· Bachelor's degree in a related discipline, or equivalent work experience required

· 8-10 plus years of experience

· 3 plus years of experience managing people

· In-office presence as needed to meet with teams and customers

· Must be flexible to travel

· Flexibility to work outside of core hours

Ideally, you’ll also have

· Experience with enterprise-wide program development and implementation

· Experience developing service level agreements and KPIs, CPIs

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.